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How can I restart the lead, without resetting the status?

PostPosted: Tue Feb 07, 2017 5:05 pm
by toxi
Hi.
How can I restart the lead, without resetting the status to vicidial ring up all the numbers in the list to the end?

Re: How can I restart the lead, without resetting the status

PostPosted: Thu Feb 09, 2017 2:28 pm
by Chuckferd
It's not very clear what you are trying to do, but make sure the status one of the acceptable status' to dial again.

"Add A Dial Status to Call: Dial Status -This is where you set the statuses that you are wanting to dial on within the lists that are active for the campaign below. To add another status to dial, select it from the drop-down list and click ADD. To remove one of the dial statuses, click on the REMOVE link next to the status you want to remove. "

Re: How can I restart the lead, without resetting the status

PostPosted: Thu Feb 09, 2017 3:57 pm
by toxi
Perhaps incorrectly written question.
I need the system to ring up all the numbers to the finish despite the status, except for some statuses (eg DNC and some others).

Re: How can I restart the lead, without resetting the status

PostPosted: Fri Feb 10, 2017 1:06 pm
by Chuckferd
Did you try the above suggestion?

Re: How can I restart the lead, without resetting the status

PostPosted: Sat Feb 11, 2017 6:31 am
by toxi
Tried. It's not what you want