Carrier or vici issue
Posted: Wed Feb 22, 2017 9:22 amHi,
I'm currently using hosted vici but I've been testing my own implemented vici too, so far same issue.
Sometimes there is no ringing on ViciDial GUI and the agents will stay in "Waiting for ring..." for sometime until it gets disconnected, other times the waiting for ring but gets to VM, so I'm assuming just ringing or progress is not detected, this doesn't seem to happen if called directly from a softphone or hardphone to the carrier directly (not using vicidial/asterisk, registration done with carrier), bypassing Vici entirely.
Also, users sometimes need to retry couple of times when this happens for it to have ringing. So far, I haven't been informed of any one-way audio, so I'm just guessing it has to do with the dialplan and how channels work with asterisk/vicidial.
I'm using IP authentication with carrier.
SIP entry
Dialplan
Thanks.
I'm currently using hosted vici but I've been testing my own implemented vici too, so far same issue.
Sometimes there is no ringing on ViciDial GUI and the agents will stay in "Waiting for ring..." for sometime until it gets disconnected, other times the waiting for ring but gets to VM, so I'm assuming just ringing or progress is not detected, this doesn't seem to happen if called directly from a softphone or hardphone to the carrier directly (not using vicidial/asterisk, registration done with carrier), bypassing Vici entirely.
Also, users sometimes need to retry couple of times when this happens for it to have ringing. So far, I haven't been informed of any one-way audio, so I'm just guessing it has to do with the dialplan and how channels work with asterisk/vicidial.
I'm using IP authentication with carrier.
SIP entry
- Code: Select all
[vitel-inbound1]
type=peer
host=inbound35.vitelity.net
dtmfmode=rfc2833
context=trunkinbound
insecure=port,invite
usecallerid=yes
trustrpid=yes
sendrpid=yes
disallow=all
allow=ulaw
[vitel-inbound2]
type=peer
host=64.2.142.90
dtmfmode=rfc2833
context=trunkinbound
insecure=port,invite
usecallerid=yes
trustrpid=yes
sendrpid=yes
disallow=all
allow=ulaw
[vitel-outbound]
type=friend
dtmfmode=auto
host=64.2.142.93
canreinvite=no
disallow=all
allow=ulaw
Dialplan
- Code: Select all
exten => _81NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _81NXXNXXXXXX,2,Dial(SIP/${EXTEN:2}@vitel-outbound,,To)
exten => _81NXXNXXXXXX,3,Hangup
exten => _011.,1,Dial(SIP/${EXTEN}@vitel-outbound)
- Code: Select all
Version: 2.14b0.5
SVN Version: 2659
DB Schema Version: 1485
DB Schema Update Date: 2017-01-30 10:21:02
VERSION: 2.14-585a
BUILD: 170114-1356
Thanks.