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Callbacks not porting to other campaign

PostPosted: Tue Feb 28, 2017 12:28 pm
by marcin
In this installation I use latest vicibox iso:
VERSION: 2.14-592a
BUILD: 170221-1542
And the issue I am having :
Agent sets callback in 1 campaign and when he/she logs on to other the callbacks from 1 campaign do not shows.

I have been searching for the solution in forum , but was unable to find it.

Re: Callbacks not porting to other campaign

PostPosted: Tue Feb 28, 2017 2:33 pm
by mflorell
There's a setting to change that in System Settings:

Agent Only Callback Campaign Lock -This option defines whether AGENTONLY callbacks are locked to the campaign that the agent originally created them under. Setting this to 1 means that the agent can only dial them from the campaign they were set under, 0 means that the agent can access them no matter what campaign they are logged into. Default is 1.

Re: Callbacks not porting to other campaign

PostPosted: Tue Feb 28, 2017 2:34 pm
by marcin
Thank you.