Is it a TRANSFER or INCOMING CALL? -- SOLVED
Posted: Thu Mar 09, 2017 5:41 pmHello
The transfer feature is working great, but when AGENT-A makes a transfer to AGENT-B, the AGENT-B doesn't know if it is an INCOMING or a TRANSFER call. It is extremely important that AGENT-B knows if the call is a TRANSFER and who is making the TRANSFER.
Pd. The transfer is doing by: click tranfer-conf --> "AGENTDIRECT - Single Agent Direct Queue" is chosen from the "Dropdown" --> Number to call" box is entered the User Number --> local closer and the transfer is done
Thanks
ViciBox v.7.0.3-160505 | VERSION: 2.14b0.5 BUILD: 161128-1552 | SVN 2636 | Asterisk 11.23.1-vici | All-In-One | Amfeltec PCIe timer |No additional software
The transfer feature is working great, but when AGENT-A makes a transfer to AGENT-B, the AGENT-B doesn't know if it is an INCOMING or a TRANSFER call. It is extremely important that AGENT-B knows if the call is a TRANSFER and who is making the TRANSFER.
Pd. The transfer is doing by: click tranfer-conf --> "AGENTDIRECT - Single Agent Direct Queue" is chosen from the "Dropdown" --> Number to call" box is entered the User Number --> local closer and the transfer is done
Thanks
ViciBox v.7.0.3-160505 | VERSION: 2.14b0.5 BUILD: 161128-1552 | SVN 2636 | Asterisk 11.23.1-vici | All-In-One | Amfeltec PCIe timer |No additional software