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Dispositions

PostPosted: Wed May 09, 2007 6:39 am
by robert191
In the list dispositions can some please explain the meaning of the following:

CALLBK
CBHOLD
N - NO ANSWER
NA - NO ANSWER AUTO DIAL

Thanks in anticipation :lol:

PostPosted: Thu May 10, 2007 8:12 am
by mflorell
CALLBK - scheduled to be called back, and (if enabled in the campaign) the callback time has been triggered
CBHOLD - scheduled Callback has not yet been triggered
N - agent-coded customer not available
NA - Dialer coded, ring-no-answer, disconnect, invalid