user only callbacks being manually dialed
Posted: Thu Mar 30, 2017 10:56 amVicibox 7.0.3 from .iso | Vicidial 2.14-579a Build 161128-1746 | Asterisk 11.22.0-vici | CLuster setup: 1 web 1 DB 8 telephony | No Digium/Sangoma Hardware | No Extra Software After Installation
this is the work flow that we are trying to acheive:
we have call openers in one campaign and we want them to be able to set anyone call backs and when a call gets transfered to a closer which is in a separate campaign we want the closer to be able to be the owner of the lead and able to set useronly callbacks. The useronly callbacks we DO NOT want to be able to be called manually by an opener. We have managed to set user only for closers and anyone for openers but when a closer sets a callback that number is still able to be dialed by an opener... anyone know what we are missing?
camp settings for OPENERS for callbacks:
Scheduled Callbacks: Y
Scheduled Callbacks Alert: BLINK RED
Scheduled Callbacks Count: ALL_ACTIVE
Scheduled Callbacks Days Limit: 2
Scheduled Callbacks Hours Block: 0
Scheduled Callbacks Calltime Block: 0
Scheduled Callbacks Active Limit: 250
Scheduled Callbacks Active Limit Override: N
My Callbacks Checkbox Default: UNCHECKED
Show Previous Callback: Enabled
Scheduled Callbacks Useronly Move Minutes: 0
camp settings for CLOSERS for callbacks:
Scheduled Callbacks: Y
Scheduled Callbacks Alert: BLINK RED
Scheduled Callbacks Count: ALL_ACTIVE
Scheduled Callbacks Days Limit: 14
Scheduled Callbacks Hours Block: 0
Scheduled Callbacks Calltime Block: ENABLED
Scheduled Callbacks Active Limit: 250
Scheduled Callbacks Active Limit Override: N
My Callbacks Checkbox Default: CHECKED
Show Previous Callback: Enabled
Scheduled Callbacks Useronly Move Minutes: 0
this is the work flow that we are trying to acheive:
we have call openers in one campaign and we want them to be able to set anyone call backs and when a call gets transfered to a closer which is in a separate campaign we want the closer to be able to be the owner of the lead and able to set useronly callbacks. The useronly callbacks we DO NOT want to be able to be called manually by an opener. We have managed to set user only for closers and anyone for openers but when a closer sets a callback that number is still able to be dialed by an opener... anyone know what we are missing?
camp settings for OPENERS for callbacks:
Scheduled Callbacks: Y
Scheduled Callbacks Alert: BLINK RED
Scheduled Callbacks Count: ALL_ACTIVE
Scheduled Callbacks Days Limit: 2
Scheduled Callbacks Hours Block: 0
Scheduled Callbacks Calltime Block: 0
Scheduled Callbacks Active Limit: 250
Scheduled Callbacks Active Limit Override: N
My Callbacks Checkbox Default: UNCHECKED
Show Previous Callback: Enabled
Scheduled Callbacks Useronly Move Minutes: 0
camp settings for CLOSERS for callbacks:
Scheduled Callbacks: Y
Scheduled Callbacks Alert: BLINK RED
Scheduled Callbacks Count: ALL_ACTIVE
Scheduled Callbacks Days Limit: 14
Scheduled Callbacks Hours Block: 0
Scheduled Callbacks Calltime Block: ENABLED
Scheduled Callbacks Active Limit: 250
Scheduled Callbacks Active Limit Override: N
My Callbacks Checkbox Default: CHECKED
Show Previous Callback: Enabled
Scheduled Callbacks Useronly Move Minutes: 0