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Manual Dial VICIDial
Posted:
Fri Apr 07, 2017 4:54 pmby vicinew
Hi all, I'm using VICIDial VERSION: 2.14-580a BUILD: 161205-1650.
I need my operators to do more rapidly manual dial calls.
Now they have to:
1 Get paused
2 Click on Manual Dial link
3 Type the numer (or with copy & paste)
4 Click on Dial Now
This is too much slow. I need to type the number and start calling typing the enter button on keyboard
Is there a different version of vicidial that can do that?
Thx all
Re: Manual Dial VICIDial
Posted:
Fri Apr 07, 2017 9:16 pmby mflorell
No, that is not currently an option. Have you tried using the FAST DIAL feature instead?
Re: Manual Dial VICIDial
Posted:
Mon Apr 10, 2017 1:38 amby vicinew
The Fast Dial Feature is disabled. This morning I try with Admin to get this function.
Thx
Re: Manual Dial VICIDial
Posted:
Thu Apr 13, 2017 5:35 amby vicinew
Yes, it's ok. Now, my call center calls using a dial code, is possibile to apply a default dial code?
Re: Manual Dial VICIDial
Posted:
Thu Apr 13, 2017 5:39 amby mflorell
That is not currently a feature.
Re: Manual Dial VICIDial
Posted:
Wed Apr 19, 2017 11:06 amby vicinew
Hi, all. The fast dial looks like to be faster than manual dial. I need to know if is there a trick to have the disposition call screen in the same screen of live call. I think this can speed up work of my call center
Re: Manual Dial VICIDial
Posted:
Wed Apr 19, 2017 11:23 amby mflorell
Have you already tried using HotKeys?
Re: Manual Dial VICIDial
Posted:
Wed Apr 19, 2017 1:38 pmby vicinew
I'm not...can you explane me well?
Re: Manual Dial VICIDial
Posted:
Wed Apr 19, 2017 2:17 pmby mflorell
Go to campaigns, click on hotkeys, read the help.