vicidial.org

by **rockgeneral** » Wed Apr 12, 2017 5:24 pm

I recently performed an SVN trunk upgrade to fix a bug I was having with remote agent calls getting "stuck" in the vicidial_auto_calls table. Thankfully the upgrade fixed the problem. However, since the upgrade, occasionally my agents are having an issue with manually dialed calls. They place the call and the call connects but the HANGUP CUSTOMER button never goes from gray to red. So when it comes time for the agent to hang up they cannot because the HANGUP CUSTOMER button is not active/clickable. I upgraded from 2.14b0.5 DB SCHEMA 1482 to 2.14b0.5 SVN 2725 DB SCHEMA 1498

The dialplan is as follows:
exten => _51NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _51NXXNXXXXXX,2,Dial(${VOIPESSMAN2}/729${EXTEN:1},,tTo)
exten => _51NXXNXXXXXX,3,Hangup

(The 729 is a prefix our VoIP provider gave us to use on manual dials to ensure routing to the correct carriers on their end.)

Any insights you can offer into this problem would be greatly appreciated.

by **mflorell** » Wed Apr 12, 2017 5:41 pm

We have a lot of clients manual dialing on the recent svn/trunk versions and I haven't heard of this issue.

How frequent is this problem?

Can you replicate it on demand?

by **rockgeneral** » Thu Apr 13, 2017 9:11 am

I cannot replicate it on demand which is very frustrating. It happens to all agents who are manually dialing several times a day. My office admin users, who manual dial their calls, come in at 9:00AM Est. At 9:09AM I received my 1st Skype of a phone call that it happened on. So it is happening frequently enough for it to be an issue. Their only option is to log out and log back in. This causes the call to be dispositioned as ERI. It has never happened prior to the upgrade. I am not implying that there is a problem with the svn/trunk per se, but perhaps how it is working with my settings and config.

When I perform a lead search for the sample calls that exhibit this behavior, I've noticed that in all cases the "AGENT LOG RECORD FOR THIS LEAD:" records show a value of PAUSE that roughly equates to the pause time + call time. Then there are 0's in WAIT, TALK and DISPO. There is also no value in STATUS. In these cases, it seems that the agent is somehow remaining in pause after clicking the Dial Now link on the Manual Dial screen.

Code: Select all: AGENT LOG RECORDS FOR THIS LEAD: # DATE/TIME CAMPAIGN TSR PAUSE WAIT TALK DISPO STATUS GROUP SUB 1 2017-04-13 09:05:53 CFHADMIN 1085 142 0 0 0 ClearChoice1

Do you have any tips on tables and/or logs I can search to trace this issue?

Also, on my posts, I have the "Notify me when a reply is posted" checked, however, I don't seem to be getting emailed when a reply is posted. I've checked my spam and they are not there. Is there another setting somewhere that overrides?

Thanks for the help.

by **mflorell** » Thu Apr 13, 2017 11:08 am

Do you have agent debug logging enabled in System Settings?

It would help to see the results of that for specific examples of this happening.

by **rockgeneral** » Thu Apr 13, 2017 12:26 pm

I've enabled Agent Screen Debug Logging: but just for 1 user that I've been working with on this issue as to not bog down the system. I've instructed her to let me know as soon as it happens again so I can grab the output and then post it. Does this log entries to a table or a log file?

Thanks again for your help.

by **rockgeneral** » Thu Apr 13, 2017 1:49 pm

Below is output from the AST_agent_debug_log_report.

1st she called lead_id 10220291. On this call the hangup button was active/clickable.

Then she called lead_id 10568069. On this call the hangup button was NOT active/clickable.

In order to move on, she had to log out and then log back in.

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4/13/17 1:40:46 PM 4/13/17 1:40:46 PM 0.003771 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:45 PM 4/13/17 1:40:45 PM 0.002746 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:44 PM 4/13/17 1:40:44 PM 0.00312 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:43 PM 4/13/17 1:40:43 PM 0.002853 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:42 PM 4/13/17 1:40:42 PM 0.002993 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:41 PM 4/13/17 1:40:41 PM 0.002238 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:40 PM 4/13/17 1:40:40 PM 0.002604 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:39 PM 4/13/17 1:40:39 PM 0.00239 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:38 PM 4/13/17 1:40:38 PM 0.003212 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:37 PM 4/13/17 1:40:37 PM 0.003033 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:36 PM 4/13/17 1:40:36 PM 0.002966 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:35 PM 4/13/17 1:40:35 PM 0.002506 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:34 PM 4/13/17 1:40:34 PM 0.003192 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:33 PM 4/13/17 1:40:33 PM 0.002884 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:32 PM 4/13/17 1:40:32 PM 0.002178 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:31 PM 4/13/17 1:40:31 PM 0.002165 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:30 PM 4/13/17 1:40:30 PM 0.002387 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:29 PM 4/13/17 1:40:29 PM 0.00215 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:28 PM 4/13/17 1:40:28 PM 0.002317 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:27 PM 4/13/17 1:40:27 PM 0.002541 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:27 PM 4/13/17 1:40:27 PM 0.005257 vdc_db_query.php CalLBacKCounT 0 CFHADMIN|0|0 1067 4/13/17 1:40:26 PM 4/13/17 1:40:26 PM 0.00278 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:25 PM 4/13/17 1:40:25 PM 0.002335 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:24 PM 4/13/17 1:40:24 PM 0.002269 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:23 PM 4/13/17 1:40:23 PM 0.003194 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:22 PM 4/13/17 1:40:22 PM 0.003093 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:21 PM 4/13/17 1:40:21 PM 0.002904 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:20 PM 4/13/17 1:40:20 PM 0.00257 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:19 PM 4/13/17 1:40:19 PM 0.002873 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:18 PM 4/13/17 1:40:18 PM 0.002674 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:17 PM 4/13/17 1:40:17 PM 0.003778 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:16 PM 4/13/17 1:40:16 PM 0.004296 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:15 PM 4/13/17 1:40:15 PM 0.002299 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:14 PM 4/13/17 1:40:14 PM 0.002884 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:13 PM 4/13/17 1:40:13 PM 0.002398 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:12 PM 4/13/17 1:40:12 PM 0.003048 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:11 PM 4/13/17 1:40:11 PM 0.003353 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:10 PM 4/13/17 1:40:10 PM 0.003143 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:09 PM 4/13/17 1:40:09 PM 0.003295 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:08 PM 4/13/17 1:40:08 PM 0.003546 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:07 PM 4/13/17 1:40:07 PM 0.002062 vdc_db_query.php CalLBacKCounT 0 CFHADMIN|0|0 1067 4/13/17 1:40:07 PM 4/13/17 1:40:07 PM 0.003359 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:06 PM 4/13/17 1:40:06 PM 0.003148 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:05 PM 4/13/17 1:40:05 PM 0.002726 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:04 PM 4/13/17 1:40:04 PM 0.002464 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:03 PM 4/13/17 1:40:03 PM 0.002903 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:02 PM 4/13/17 1:40:02 PM 0.003478 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:01 PM 4/13/17 1:40:01 PM 0.003264 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:40:00 PM 4/13/17 1:40:00 PM 0.003524 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:39:59 PM 4/13/17 1:39:59 PM 0.003003 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:39:58 PM 4/13/17 1:39:58 PM 0.003604 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:39:57 PM 4/13/17 1:39:57 PM 0.001951 vdc_db_query.php manDiaLlookCaLL 10220291 1067 4/13/17 1:39:57 PM 4/13/17 1:39:57 PM 0.002801 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:39:57 PM 4/13/17 1:39:57 PM 0.001752 vdc_db_query.php manDiaLlogCaLL 10220291 start 1067 4/13/17 1:39:56 PM 4/13/17 1:39:56 PM 0.001862 vdc_db_query.php manDiaLlookCaLL 10220291 1067 4/13/17 1:39:56 PM 4/13/17 1:39:56 PM 0.002911 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:39:55 PM 4/13/17 1:39:55 PM 0.001826 vdc_db_query.php manDiaLlookCaLL 10220291 1067 4/13/17 1:39:55 PM 4/13/17 1:39:55 PM 0.003379 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:39:54 PM 4/13/17 1:39:54 PM 0.001592 vdc_db_query.php manDiaLlookCaLL 10220291 1067 4/13/17 1:39:54 PM 4/13/17 1:39:54 PM 0.003009 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:39:52 PM 4/13/17 1:39:54 PM 0 vicidial.php conf_send_recordingAUTO 0 0|MonitorConf 8600061 YES 1067 4/13/17 1:39:53 PM 4/13/17 1:39:53 PM 0.002996 conf_exten_check.php refresh 0 INCALL|21315689 1067 4/13/17 1:39:53 PM 4/13/17 1:39:53 PM 0.001726 vdc_db_query.php manDiaLlookCaLL 10220291 1067 4/13/17 1:39:51 PM 4/13/17 1:39:53 PM 0 vicidial.php NeWManuaLDiaLCalLSubmiT 0 0|NOW 1067 4/13/17 1:39:53 PM 4/13/17 1:39:53 PM 0.009811 manager_send.php MonitorConf 10220291 MonitorConf 1067 4/13/17 1:39:52 PM 4/13/17 1:39:52 PM 0.003036 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:52 PM 4/13/17 1:39:52 PM 0.002182 vdc_db_query.php update_settings 0 1067 4/13/17 1:39:52 PM 4/13/17 1:39:52 PM 0.003844 vdc_db_query.php manDiaLnextCaLL 10220291 lookup|21315689|PAUSED| 1067 4/13/17 1:39:52 PM 4/13/17 1:39:52 PM 0.001838 vdc_form_display.php custom_form_frame 10220291 DISPLAY render 980 1067 4/13/17 1:39:51 PM 4/13/17 1:39:51 PM 0.002501 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:50 PM 4/13/17 1:39:50 PM 0.002757 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:49 PM 4/13/17 1:39:49 PM 0.002631 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:47 PM 4/13/17 1:39:49 PM 0 vicidial.php safe_pause_CFAI 0 0|1 PAUSED 1067 4/13/17 1:39:48 PM 4/13/17 1:39:48 PM 0.001762 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:48 PM 4/13/17 1:39:48 PM 0.002456 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:46 PM 4/13/17 1:39:48 PM 0 vicidial.php safe_pause_CFAI 0 0|2 PAUSED 1067 4/13/17 1:39:47 PM 4/13/17 1:39:47 PM 0.001995 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:47 PM 4/13/17 1:39:47 PM 0.001385 vdc_db_query.php CalLBacKCounT 0 CFHADMIN|0|0 1067 4/13/17 1:39:47 PM 4/13/17 1:39:47 PM 0.00298 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:45 PM 4/13/17 1:39:47 PM 0 vicidial.php safe_pause_CFAI 0 0|3 PAUSED 1067 4/13/17 1:39:46 PM 4/13/17 1:39:46 PM 0.001627 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:46 PM 4/13/17 1:39:46 PM 0.002979 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:44 PM 4/13/17 1:39:46 PM 0 vicidial.php safe_pause_CFAI 0 0|4 PAUSED 1067 4/13/17 1:39:45 PM 4/13/17 1:39:45 PM 0.001932 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:45 PM 4/13/17 1:39:45 PM 0.002899 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:43 PM 4/13/17 1:39:45 PM 0 vicidial.php safe_pause_CFAI 0 0|5 PAUSED 1067 4/13/17 1:39:43 PM 4/13/17 1:39:45 PM 0 vicidial.php NeWManuaLDiaLCalL 0 1|NO 1067 4/13/17 1:39:44 PM 4/13/17 1:39:44 PM 0.001695 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:44 PM 4/13/17 1:39:44 PM 0.002694 conf_exten_check.php refresh 0 PAUSED|21315689 1067 4/13/17 1:39:42 PM 4/13/17 1:39:44 PM 0 vicidial.php AutoDial_ReSume_PauSe 0 0|VDADpause 1067 4/13/17 1:39:43 PM 4/13/17 1:39:43 PM 0.002875 conf_exten_check.php refresh 0 CLOSER|21315647 1067 4/13/17 1:39:43 PM 4/13/17 1:39:43 PM 0.001649 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:43 PM 4/13/17 1:39:43 PM 0.002929 vdc_db_query.php VDADpause 0 PAUSED|NEW_ID|21315689| 1067 4/13/17 1:39:42 PM 4/13/17 1:39:42 PM 0.001359 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:42 PM 4/13/17 1:39:42 PM 0.003145 conf_exten_check.php refresh 0 CLOSER|21315647 1067 4/13/17 1:39:41 PM 4/13/17 1:39:41 PM 0.001677 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:41 PM 4/13/17 1:39:41 PM 0.002545 conf_exten_check.php refresh 0 CLOSER|21315647 1067 4/13/17 1:39:40 PM 4/13/17 1:39:40 PM 0.002666 conf_exten_check.php refresh 0 CLOSER|21315647 1067 4/13/17 1:39:40 PM 4/13/17 1:39:40 PM 0.001445 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:39 PM 4/13/17 1:39:39 PM 0.001422 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:39 PM 4/13/17 1:39:39 PM 0.002508 conf_exten_check.php refresh 0 CLOSER|21315647 1067 4/13/17 1:39:38 PM 4/13/17 1:39:38 PM 0.002154 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:38 PM 4/13/17 1:39:38 PM 0.002952 conf_exten_check.php refresh 0 CLOSER|21315647 1067 4/13/17 1:39:37 PM 4/13/17 1:39:37 PM 0.001529 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:37 PM 4/13/17 1:39:37 PM 0.002353 conf_exten_check.php refresh 0 CLOSER|21315647 1067 4/13/17 1:39:36 PM 4/13/17 1:39:36 PM 0.001603 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:36 PM 4/13/17 1:39:36 PM 0.002524 conf_exten_check.php refresh 0 CLOSER|21315647 1067 4/13/17 1:39:35 PM 4/13/17 1:39:35 PM 0.001765 vdc_db_query.php VDADcheckINCOMING 0 1067 4/13/17 1:39:35 PM 4/13/17 1:39:35 PM 0.002568 conf_exten_check.php refresh 0 CLOSER|21315647

by **mflorell** » Thu Apr 13, 2017 2:13 pm

The status looked proper on that second call.

Are there any errors shown in the Developer Console, or Javascript Console, of the agent's web browser when this happens?

by **rockgeneral** » Thu Apr 13, 2017 3:51 pm

Below are the errors that I was seeing in the Chrome Console tab. The 2nd error at 10791 happened on a call were the Hangup button remained inactive/non-clickable.

vicidial.php:3356 Uncaught TypeError: Cannot set property 'src' of undefined
at XMLHttpRequest.InternalChatsCheck.xmlhttp.onreadystatechange (vicidial.php:3356)

vicidial.php:10791 Uncaught TypeError: Cannot read property 'value' of undefined
at URLDecode (vicidial.php:10791)
at XMLHttpRequest.ManualDialNext.xmlhttp.onreadystatechange (vicidial.php:5267)

3342 if (Internal_chat_print>0)
3343 {
3344 if (Internal_chat_unread_msg>0)
3345 {
3346 document.images['InternalChatImg'].src=image_internal_chat_ALERT.src;
3347 }
3348 else
3349 {
3350 document.images['InternalChatImg'].src=image_internal_chat_ON.src;
3351 }
3352 }
3353 else
3354 {
3355 Internal_chat_print="NO";
3356 document.images['InternalChatImg'].src=image_internal_chat_OFF.src;
3357 }

10789 if (field_parsed < 1)
10790 {
10791 var CFN_value = vcFormIFrame.document.form_custom_fields[CFN_field].value;
10792 field_parsed=1;
10793 }

5259 var regWFAcustom = new RegExp("^VAR","ig");
5260 if (VDIC_web_form_address.match(regWFAcustom))
5261 {
5262 TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
5263 TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
5264 }
5265 else
5266 {
5267 TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
5268 }

by **mflorell** » Thu Apr 13, 2017 4:32 pm

Do you have custom list fields enabled on your system?

Do you have chats enabled on your system?

The strange thing is that I don't think any of those lines you've printed were altered between the old version you were using and the newer version you upgraded to.

by **rockgeneral** » Thu Apr 13, 2017 5:30 pm

Do you have custom list fields enabled on your system?

Yes, and we have many lists with custom fields and have been using them for a few years.

Do you have chats enabled on your system?

Allow Chats is set to 0 on the System Settings page.

by **mflorell** » Thu Apr 13, 2017 7:55 pm

I'm guessing this is somehow an issue with custom fields.

I would suggest keeping track of the calls that have issues, and seeing if maybe they have a common entry_list_id perhaps. Then that might point to an issue with a specific set of custom fields.

by **rockgeneral** » Fri Apr 14, 2017 7:59 am

Almost all of our list_id's have custom fields and with 1 or 2 exceptions they all have the same fields.

DROP TABLE IF EXISTS `asterisk`.`custom_965`;
CREATE TABLE `asterisk`.`custom_965` (
`lead_id` int(9) unsigned NOT NULL,
`source` varchar(25) COLLATE utf8_unicode_ci DEFAULT NULL,
`ipaddress` varchar(50) COLLATE utf8_unicode_ci DEFAULT '',
`url` varchar(250) COLLATE utf8_unicode_ci DEFAULT '',
`original_post_date` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
PRIMARY KEY (`lead_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

I have my team Skyping me ever phone number that exhibits this problem to see if I can find any common thread.

by **mflorell** » Fri Apr 14, 2017 10:30 am

What are the field types of these fields?

by **rockgeneral** » Fri Apr 14, 2017 11:09 am

source = varchar(25)
ipaddress = varchar(50)
url = varchar(250)
original_post_date = varchar(50)

For some of the lists, these fields are blank, while others have data.

source = 3 character string denoting the media source
ipaddress = Either IP4 or IP6
url = url of landing page the lead came from
original_post_date = The date the lead source received the submittal if it differs from the date they sent the data to us. (For many lists this field is blank even if the other fields are populated.)

Here are some samples:
10617723, 'WHE', '70.185.224.196', 'getitfree.us', ''
10590191, '', '', '', ''
10590228, 'FLU', '245.54.253.95', 'http://www.blahblahblah.com/campaign.aspx?campaign=68044EEF-8293-E34D-DE37-4EBBDEB86A19CFCFE533', '3/30/2017 9:13:35 AM'
10514180, 'WHE', '108.162.237.244', 'getitfree.us', ''
10590554, '', '', '', ''

by **mflorell** » Fri Apr 14, 2017 5:14 pm

I was actually looking for the "Field Type" setting for each of these fields. What is set in the Custom List Field page. But, the information you attached will be useful as well.

by **rockgeneral** » Mon Apr 17, 2017 8:14 am

Copy and Pasted from the Custom Fields page for one of our lists. We use the Copy Custom Fields function for any lists requiring these fields, which is almost 100% of them.

SUMMARY OF FIELDS:
RANK LABEL NAME TYPE COST
1 - 1 source source TEXT 78
2 - 1 ipaddress ipaddress TEXT 153
3 - 1 url url TEXT 753
4 - 1 original_post_date original_post_date TEXT 153
TOTALS: 4 1137

by **Vince-0** » Wed Oct 11, 2017 5:18 am

Hai guiz,

I'm investigating a similar problem where the hangup button is grey after call after similar Vici SVN update.
Did you have any progress with this?

by **mflorell** » Wed Oct 11, 2017 5:59 am

What version of the Net::Telnet perl module are you using?

by **Vince-0** » Wed Oct 11, 2017 6:06 am

I'll take a look now but in my case it seems it's a browser issue with Chrome javascript throttle or similar. Looks to have solved this for now, I will keep an eye on it.

3.04 looks like, was an update from Vici 7.0.4 ISO to new SVN.

# cpan -D Net::Telnet
Reading '/root/.cpan/Metadata'
Database was generated on Wed, 11 Oct 2017 10:29:02 GMT
Net::Telnet
-------------------------------------------------------------------------
(no description)
J/JR/JROGERS/Net-Telnet-3.04.tar.gz
/usr/lib/perl5/vendor_perl/5.18.1/Net/Telnet.pm
Installed: 3.04
CPAN: 3.04 up to date
Jay Rogers (JROGERS)
jay@rgrs.com

vicidial.org

HANGUP CUSTOMER button disabled on some manual dialed calls

HANGUP CUSTOMER button disabled on some manual dialed calls

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

Re: HANGUP CUSTOMER button disabled on some manual dialed ca

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