Hi everyone,
Can someone explain me the use of this specific field(?), because I can't understand, if I change it what I am going to see as a result.
Concurrent Transfers
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Concurrent Transfers
by antuan » Thu Apr 13, 2017 9:15 am
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Re: Concurrent Transfers
by antuan » Tue Apr 18, 2017 4:09 pm
Concurrent Transfers -This setting is used to define the number of calls that can be sent to agents at the same time. It is recommended that this setting is left at AUTO. This field is not used by the MANUAL dial method.
????
????
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Re: Concurrent Transfers
by mflorell » Tue Apr 18, 2017 7:55 pm
it is the number of calls that can be routed to agents at the same time, without having to wait in line for the first one to be routed.
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Re: Concurrent Transfers
by antuan » Tue Dec 12, 2017 6:10 pm
I'm sorry for asking again but i have a question. Ι know that Agents are being routed based on the answered calls and, of course, based on the ratio. If i put instead of Auto the selection: for example 40 what would the dealer do?
He would call until he reached 40 calls or he would call simultaneously? Thank you!
He would call until he reached 40 calls or he would call simultaneously? Thank you!
Vicibox 11.0.1 from ViciBox_v11.x86_64-11.0.1.iso | VERSION: 2.14-906a - BUILD: 240214-2120 | Asterisk 16.30.0-vici | Cluster Servers | SVN: 3804| DB Schema: 1707 | No Digium/Sangoma Hardware | No Extra Software After Installation
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Re: Concurrent Transfers
by antuan » Fri Dec 15, 2017 5:13 pm
help me !?!?!?!?!?
Vicibox 11.0.1 from ViciBox_v11.x86_64-11.0.1.iso | VERSION: 2.14-906a - BUILD: 240214-2120 | Asterisk 16.30.0-vici | Cluster Servers | SVN: 3804| DB Schema: 1707 | No Digium/Sangoma Hardware | No Extra Software After Installation
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