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Concurrent Transfers
Posted:
Thu Apr 13, 2017 9:15 amby antuan
Hi everyone,
Can someone explain me the use of this specific field(?), because I can't understand, if I change it what I am going to see as a result.
Re: Concurrent Transfers
Posted:
Tue Apr 18, 2017 4:09 pmby antuan
Concurrent Transfers -This setting is used to define the number of calls that can be sent to agents at the same time. It is recommended that this setting is left at AUTO. This field is not used by the MANUAL dial method.
????
Re: Concurrent Transfers
Posted:
Tue Apr 18, 2017 7:55 pmby mflorell
it is the number of calls that can be routed to agents at the same time, without having to wait in line for the first one to be routed.
Re: Concurrent Transfers
Posted:
Tue Dec 12, 2017 6:10 pmby antuan
I'm sorry for asking again but i have a question. Ι know that Agents are being routed based on the answered calls and, of course, based on the ratio. If i put instead of Auto the selection: for example 40 what would the dealer do?
He would call until he reached 40 calls or he would call simultaneously? Thank you!
Re: Concurrent Transfers
Posted:
Fri Dec 15, 2017 5:13 pmby antuan
help me !?!?!?!?!?