vicidial.org

Vicibox Express 2656
VERSION: 2.14-583a
BUILD: 161226-2224

Scenario:
Inbound campaign, DID routes to CALLMENU.

CALLMENU IVR: "If you know your parties extension please dial it now or stay on the line for the next available agent"

If an agent extension is dialed it routes to the agent directly using the callmenu custom dialplan. On TIMEOUT it drops into the Sales Ingroup.

CUSTOM DIALPLANS TRIED:
exten => _X.,1,Goto(defaultlog,${EXTEN},1)
Recorded the call but did not appear in in PHONES > EXTENSION > Click Here For Phone Call Recordings

exten => _X.,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---Y)
exten => _X.,n,Goto(default,${EXTEN},1)
Recorded the call but did not appear in in PHONES > EXTENSION > Click Here For Phone Call Recordings

exten => _X.,1,Goto(vicidial-auto,${EXTEN},1)
Recorded the call but did not appear in in PHONES > EXTENSION > Click Here For Phone Call Recordings

The last DIALPLAN listed is what I am currently using as it names the recording and includes the caller id in the the recording name so I can search for on the Archive Server.

I also have tried setting the Phone context of the extension to defaultlog.

Thanks in advance!