I cant change auto dial level

[adalenv]

Auto dial level and method are with green color and i cant change
Default its 2.0 i selected when i created campaign and on real time view its 1.45
Please help

[HariKrishna]

Hi Adalenv,

Welcome to VICI Dial Forum kindly mention the asterisk, vicidial build version


Regards
Hari
Skype ID : bs.harikiran

[adalenv]

ViciBox Redux v.6.0.3-141118
Asterisk version 1.8.32.3-vici

[khuff]

Make sure the realtime report is looking at only the campaign you're adjusting.

[adalenv]

thanks for info
but why i cant change dial level

[blackbird2306]

Maybe your dial method is wrong. There is a difference between adapt, ratio and manual dial method (pls. look into Manager Manual). Adapt is some kind of predictive dialing with automatic dial level calculation. The maximum number of lines is in the setting "Maximum Adapt Dial Level". But you are talking about "Auto Dial Level". This is only used by "Ratio" dial method, which means no auto calculation. Only calling (X * Auto Dial Level) lines for X agents. And last but not least there is a master setting for maximum auto dial level. Under SYSTEM SETTINGS -> Auto Dial Limit