Lead Reciclyng attempt delay
Posted:
Tue May 09, 2017 5:03 amby davide.filippi
Hi all.
Is there a way to override the limit of 43200 (12 h)?
Italian normative say that the dropped calls must be retrieved after 5 days (432000 seconds).
Also, because an agent can dispo to a previous hangup call, I need to set a status "mute". How can I set the attempt delay to this status at 5 days?
Re: Lead Reciclyng attempt delay
Posted:
Tue May 09, 2017 9:16 amby mflorell
Lead Recycling is not designed to work past 12 hours. If you need to recall leads after 5 days, then you should use Filters.
Re: Lead Reciclyng attempt delay
Posted:
Wed May 10, 2017 4:37 amby blackbird2306
Just for this purpose Vicidial has one special setting. Under Campaign Main -> (Campaign detail view) -> Drop Lockout Time -> "Hours"
Drop Lockout Time -This is a number of hours that DROP abandon calls will be prevented from being dialed, to disable set to 0. This setting is very useful in countries like the UK where there are regulations preventing the attempted calling of customers within 72 hours of an Abandon, or DROP. Default is 0.
Re: Lead Reciclyng attempt delay
Posted:
Wed May 10, 2017 11:06 amby williamconley
blackbird2306 wrote:Just for this purpose Vicidial has one special setting. Under Campaign Main -> (Campaign detail view) -> Drop Lockout Time -> "Hours"
Drop Lockout Time -This is a number of hours that DROP abandon calls will be prevented from being dialed, to disable set to 0. This setting is very useful in countries like the UK where there are regulations preventing the attempted calling of customers within 72 hours of an Abandon, or DROP. Default is 0.
Excellent catch blackbird! And with only 14 posts. Way to hit the ground running.