OUTBOUND IVR SURVEY - NEED HELP.
Posted: Thu May 18, 2017 12:19 pmHello,
I am using VICIDIAL/VICIBOX7
VERSION: 2.14-614a
BUILD: 170430-1001
I need a little help configuring OUTBOUND SURVEY IVR.
right now IVR is running fine, customers listen voice message and they press 1, and call goes to logged in agents, if customer press 9, call hangup.
I want to make it like if customers press 1 and 9 both, call goes to logged in agent. in any case i want customers to listen to IVR and call pass to logged in agent .
can any one tell me in details how to make it?
many thanks.
I am using VICIDIAL/VICIBOX7
VERSION: 2.14-614a
BUILD: 170430-1001
I need a little help configuring OUTBOUND SURVEY IVR.
right now IVR is running fine, customers listen voice message and they press 1, and call goes to logged in agents, if customer press 9, call hangup.
I want to make it like if customers press 1 and 9 both, call goes to logged in agent. in any case i want customers to listen to IVR and call pass to logged in agent .
can any one tell me in details how to make it?
many thanks.