Campaign Record Filename
Posted: Mon May 22, 2017 6:42 am
Hi,
I would like to know if we can setup agent phone in recording filename instead of agent name for a campaign.
Ex : By default we set the campaign record filename as : FULLDATE_CUSTPHONE_AGENT_CAMPAIGN So the recording filename will be - 20170101-034453_1234567891_agent001_TESTCAMP-all
But I need it as : FULLDATE_CUSTPHONE_PHONE_CAMPAIGN So the recording filename will be - 20170101-034453_1234567891_9001_TESTCAMP-all
Can any one help me how to acheive it.
Thank you.
I would like to know if we can setup agent phone in recording filename instead of agent name for a campaign.
Ex : By default we set the campaign record filename as : FULLDATE_CUSTPHONE_AGENT_CAMPAIGN So the recording filename will be - 20170101-034453_1234567891_agent001_TESTCAMP-all
But I need it as : FULLDATE_CUSTPHONE_PHONE_CAMPAIGN So the recording filename will be - 20170101-034453_1234567891_9001_TESTCAMP-all
Can any one help me how to acheive it.
Thank you.