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blind transfer to 10 numbers is it possible?
Posted:
Sat May 12, 2007 4:23 amby Op3r
I have a client who wants to transfer a call based on some income level or something for example a customer is on 1000-3000 income bracket he will be transfered to a client.
how can you set 10 numbers to be preset on the campaign manager? should I just add it on sql itself?
Posted:
Sat May 12, 2007 6:21 amby mflorell
That's a very interesting requirement, I'm not sure how you would go about programming it since there are only 2 preset options for a campaign.
I suppose you could write an AGI script to blind transfer the call to that would lookup the income in the database and send it where it is supposed to go from there. Do you have the income level in the leads already, or does the agent have to collect that information?
Posted:
Sat May 12, 2007 8:30 amby Op3r
agent have to collect that information.
I was thinking that I could insert the additional numbers to mysql itself and add another button at the agent's screen.
I am still thinking if there are any other way than that.