vicidial.org

Hi,

I was trying to increase the number of calls for the campaign but it is always limited to max 21 even if I increase the auto dial level to number of agents logged in. Please check the below image for reference.

https://ibb.co/fioH8F

Please find my Installation, SVN Version, Campaign and other Settings below.

Installation Method - Vicibox v7.0.4 - Express Installation

VERSION: 2.14-615a
BUILD: 170516-0632
© 2017 ViciDial Group

Campaign Settings

Dial Method: RATIO
Auto Dial Level: 4.2
Auto Dial Level Threshold: DISABLED
Available Only Tally: N
Available Only Tally Threshold: DISABLED
Drop Percentage Limit: 3%
Maximum Adapt Dial Level: 3.0
Adapt Intensity Modifier: 0--BALANCED
Dial Level Difference Target: 0--BALANCED
Dial Level Difference Target Method: ADAPT_CALC_ONLY
&
Answering Machine Detection is set to active

System Settings

Max FILL Calls per Second: 10

Kindly help me how to fix this issue.

Thank you

Check your server settings.

Also, confirm with your carrier what your channel limit is.

Hi,

Our Carrier offers 100+ channels and all of them are active. And regarding the server settings I have

Max Trunks: 23
Max Calls per Second: 5
Balance Dialing: Y
Balance Rank: 0
Balance Offlimits: 0

Raise max trunks up to 100

This fixed my issue. Thank you