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Disabling MANUAL DIAL Feature
Posted:
Mon May 29, 2017 3:03 amby vicinew
Hi all,
is possibile to remove the MANUAL DIAL feature displaing only the FAST DIAL link?
Thx all
Re: Disabling MANUAL DIAL Feature
Posted:
Mon May 29, 2017 7:08 amby mflorell
I'm not sure I understand, please explain in more detail.
Re: Disabling MANUAL DIAL Feature
Posted:
Mon May 29, 2017 7:48 amby vicinew
Ok, in the agent screen in the lower side thera are 2 choises MANUAL DIAL and FAST DIAL.
Using the MANUAL DIAL beginning the call is slower than using FAST DIAL so i want MANUAL DIAL disappear.
Sorry, my english is not so good.
Thx
Re: Disabling MANUAL DIAL Feature
Posted:
Mon May 29, 2017 8:34 amby mflorell
To only get one of them removed you'd have to remove it in the code, there is no setting currently that will do what you want.