Forward Calls To Remote Agent
Posted: Tue May 30, 2017 4:50 pmHi There,
Don't have access to the CLI right now, but hopefully this info will help...
VERSION: 2.14-615a
BUILD: 170516-0632
SVN Version: 2757
DB Schema Version: 1505
Asterisk: 11.25.1-vici
I need to forward calls coming into an ingroup/campaign to an external number after hours.
User and Phone created to work with Remote Agent.
External Extension is set to my mobile number (Which can be dialed from the system).
In the ingroup, I've set After Hours Action to Extension.
After Hours Extension is set to the Remote Agent.
Remote Agent is set as Active
Real-Time report shows that the Remote Agent is ready, but when I dial the ingroup/campaign, the message tells me that "the person at extension **** is not available...."
Any ideas as to what I've missed or misconfigured?
Cheers
IanGP
Don't have access to the CLI right now, but hopefully this info will help...
VERSION: 2.14-615a
BUILD: 170516-0632
SVN Version: 2757
DB Schema Version: 1505
Asterisk: 11.25.1-vici
I need to forward calls coming into an ingroup/campaign to an external number after hours.
User and Phone created to work with Remote Agent.
External Extension is set to my mobile number (Which can be dialed from the system).
In the ingroup, I've set After Hours Action to Extension.
After Hours Extension is set to the Remote Agent.
Remote Agent is set as Active
Real-Time report shows that the Remote Agent is ready, but when I dial the ingroup/campaign, the message tells me that "the person at extension **** is not available...."
Any ideas as to what I've missed or misconfigured?
Cheers
IanGP