I have a very strange issue. I have a client that forwards calls to us from RingCentral. When a call comes in, 2 separate leads are created in Vicidial with the same phone number and timestamp. 1 shows as DROP and the other is picked up by an agent. The recording of the DROP is the RingCentral introduction of "You have a call..." and the other lead contains the recording of the actual call.
For example:
Lead TimeStamp PhoneNumber Status Length
10001 Jun-05-2017 16:03:52 5551234567 DROP 9s
10002 Jun-05-2017 16:03:52 5551234567 SALE 180s
Has anyone else experienced this? Any ideas what the problem may be?
Duplicate leads
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Duplicate leads
by ClearCall » Mon Jun 05, 2017 6:27 pm
VERSION: 2.14-620a BUILD: 170623-2142
Asterisk: 1.8.32.0-vici
Installed from Vicibox iso.
Vicibox Redux Ver 6.0.2-140825
Open Suse Leap 42.3
Asterisk: 1.8.32.0-vici
Installed from Vicibox iso.
Vicibox Redux Ver 6.0.2-140825
Open Suse Leap 42.3
- ClearCall
- Posts: 164
- Joined: Fri Dec 03, 2010 12:21 pm
Re: Duplicate leads
by ClearCall » Tue Jul 18, 2017 5:45 pm
I upgraded to a more recent SVN and the problem persists.
VERSION: 2.14-620a BUILD: 170623-2142
Asterisk: 1.8.32.0-vici
Installed from Vicibox iso.
Vicibox Redux Ver 6.0.2-140825
Open Suse Leap 42.3
Asterisk: 1.8.32.0-vici
Installed from Vicibox iso.
Vicibox Redux Ver 6.0.2-140825
Open Suse Leap 42.3
- ClearCall
- Posts: 164
- Joined: Fri Dec 03, 2010 12:21 pm
Re: Duplicate leads
by mflorell » Wed Jul 19, 2017 7:32 am
What does the Asterisk CLI look like for one of these calls? (you can look in the screenlog.0 file)
- mflorell
- Site Admin
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- Location: Florida
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