Active calls not passing to agents

[ed123]

Hi,

Active calls not passing to agents waiting for predictive. Manual dial is OK.

Sample Error-predictive

[Jun 8 13:46:38] -- Executing [8600051@default:1] MeetMe("SIP/1111-00000003", "8600051,F") in new stack
[Jun 8 13:46:38] == Parsing '/etc/asterisk/meetme.conf': [Jun 8 13:46:38] == Found
[Jun 8 13:46:38] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Jun 8 13:46:38] == Found
[Jun 8 13:46:38] WARNING[2884]: channel.c:5711 ast_request: No channel type registered for 'DAHDI'
[Jun 8 13:46:38] -- Created MeetMe conference 1023 for conference '8600051'
[Jun 8 13:46:38] -- <SIP/1111-00000003> Playing 'conf-onlyperson.gsm' (language 'en')
[Jun 8 13:46:39] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 8 13:46:43] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 8 13:46:43] -- Executing [9XXXXXXXXX@default:1] AGI("Local/9XXXXXXXXX@default-00000003;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 8 13:46:43] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST100))
[Jun 8 13:46:43] -- <Local/9XXXXXXXXX@default-00000003;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 8 13:46:43] -- Executing [9XXXXXXXXX@default:2] Dial("Local/9XXXXXXXXX@default-00000003;2", "SIP/VOIP/1XXXXXXXX,,tTo") in new stack
[Jun 8 13:46:43] == Using SIP RTP CoS mark 5
[Jun 8 13:46:43] -- Called SIP/VOIP/1XXXXXXXX
[Jun 8 13:46:47] -- SIP/VOIP-00000004 is making progress passing it to Local/9XXXXXXXXX@default-00000003;2
[Jun 8 13:46:51] -- SIP/VOIP-00000004 answered Local/9XXXXXXXXX@default-00000003;2
[Jun 8 13:46:51] > Channel Local/9XXXXXXXXX@default-00000003;1 was answered.
[Jun 8 13:46:51] -- Executing [8368@default:1] Playback("Local/9XXXXXXXXX@default-00000003;1", "sip-silence") in new stack
[Jun 8 13:46:51] -- <Local/9XXXXXXXXX@default-00000003;1> Playing 'sip-silence.gsm' (language 'en')
[Jun 8 13:46:51] -- Executing [8368@default:2] AGI("Local/9XXXXXXXXX@default-00000003;1", "agi://127.0.0.1:4577/call_log") in new stack
[Jun 8 13:46:51] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=TEST100))
[Jun 8 13:46:51] -- <Local/9XXXXXXXXX@default-00000003;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jun 8 13:46:51] -- Executing [8368@default:3] AGI("Local/9XXXXXXXXX@default-00000003;1", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Jun 8 13:46:51] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jun 8 13:46:52] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 8 13:46:53] -- <Local/9XXXXXXXXX@default-00000003;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jun 8 13:46:53] -- Executing [8368@default:4] AGI("Local/9XXXXXXXXX@default-00000003;1", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Jun 8 13:46:53] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jun 8 13:46:54] -- <Local/9XXXXXXXXX@default-00000003;1>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jun 8 13:46:54] -- Executing [8368@default:5] Hangup("Local/9XXXXXXXXX@default-00000003;1", "") in new stack
[Jun 8 13:46:54] == Spawn extension (default, 8368, 5) exited non-zero on 'Local/9XXXXXXXXX@default-00000003;1'
[Jun 8 13:46:54] -- Executing [h@default:1] AGI("Local/9XXXXXXXXX@default-00000003;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jun 8 13:46:55] -- <Local/9XXXXXXXXX@default-00000003;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jun 8 13:46:55] -- Executing [h@default:1] AGI("Local/9XXXXXXXXX@default-00000003;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----12-----4") in new stack
[Jun 8 13:46:56] -- <Local/9XXXXXXXXX@default-00000003;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --12-----4 completed, returning 0
[Jun 8 13:46:56] == Spawn extension (default, 9XXXXXXXXX, 2) exited non-zero on 'Local/9XXXXXXXXX@default-00000003;2'
[Jun 8 13:47:01] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 8 13:47:01] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 8 13:47:06] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 8 13:47:06] == Manager 'sendcron' logged off from 127.0.0.1
[Jun 8 13:47:10] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 8 13:47:10] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/1111-00000003'
[Jun 8 13:47:10] -- Executing [h@default:1] AGI("SIP/1111-00000003", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jun 8 13:47:10] -- <SIP/1111-00000003>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Jun 8 13:47:10] == Manager 'sendcron' logged on from 127.0.0.1
[Jun 8 13:47:10] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-00000004;2", "8600051,K") in new stack





Fresh install
scratch
OS: centos 6.5
VERSION: 2.14-617a
asterisk: 1.8.23.0

[mflorell]

Looks like a Local/ channel resolution issue, this is usually caused because there is no audio on an answered SIP channel. This could be a carrier issue or a firewall issue.

[ed123]

Hi, the issue now resolved thanks for the info. but i got this error WARNING[2884]: channel.c:5711 ast_request: No channel type registered for 'DAHDI'. Both manual and auto/predictive is working.

Does it will affect sooner or later?

[mflorell]

You might want to make sure the dahdi module is loading before you try to start Asterisk. That should fix it.