Agent direct waiting calls are visible to other campaig user

[lvish]

Hi

We have two campaigns , both use AGENT DIRECT feature to transfer calls to specific agents. Usergroup restricts them to transfer/view outside the group.
Issue is in real time display, Supervisor of one campaign can see waiting calls of AGENTDIRECT from other campaign. Agent ID , phone number are displayed. Supervisors are added to their respective usergroups with no access to other campaign.

Am i missing some configs ? or can we create new AGENT DIRECT groups for every campaign?




lvish

-------Vicibox 7.0.4 ---VERSION: 2.14-605a-- BUILD: 170327-1655 --DELL R730 -- All in one Standalone server.

[mflorell]

The solution would be to create new AGENTDIRECT in-groups for each campaign(i.e.: AGENTDIRECT_1, AGENTDIRECT_2, etc...)

[lvish]

Thanks Matt,

Issue resolved with the solution provided by you.

regds

lvish