Manual Dial
Posted: Fri Jul 21, 2017 6:14 pmWeb based GUI:
VERSION: 2.12-560a
BUILD: 160617-1427
Command line info:
ViciBox v.7.0.3-160505
I want an agent to be able to manually dial an ALT number, Vicidial to search and locate the customer in the campaign and then call the ALT number.
At the moment when an agent does this it calls the primary number.
Please advise, thanks.
VERSION: 2.12-560a
BUILD: 160617-1427
Command line info:
ViciBox v.7.0.3-160505
I want an agent to be able to manually dial an ALT number, Vicidial to search and locate the customer in the campaign and then call the ALT number.
At the moment when an agent does this it calls the primary number.
Please advise, thanks.