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Auto hang up problem

PostPosted: Mon Jul 31, 2017 6:40 pm
by rhon13
Hi guys,

Im a new to vicidial and now we were encountering this kind of problem, auto hang up weather hopper or in manual dialing. I don't know how to solve this problem, please anyone help me I tried all the solution I found and nothing happens.

I also look at the CLI log but there is no problem except this one

[Jul 31 16:33:31] WARNING[23312]: pbx.c:4709 pbx_extension_helper: No application 'HangupĀ ' for extension (default, 67431604677****, 3)

Re: Auto hang up problem

PostPosted: Mon Jul 31, 2017 9:44 pm
by mflorell
vicidial.php version and build?

How did you install Vicidial?

Re: Auto hang up problem

PostPosted: Tue Aug 01, 2017 5:41 pm
by rhon13
Through cluster installation sir...

The IT who install vicibox server said we don't need to upgrade our server

VERSION: 2.8-428a
BUILD: 140305-0846

Re: Auto hang up problem

PostPosted: Tue Aug 01, 2017 5:45 pm
by mflorell
That version is over 3 years old. I can tell you as the person who wrote VICIdial, that you DO need to upgrade.

Re: Auto hang up problem

PostPosted: Tue Aug 01, 2017 6:03 pm
by rhon13
Sir i know how to install vicibox but i don't know what are those things i need to backup.