while I am in a live call and click on TRANSFER - CONF button, insert an external number on NUMBER TO CALL and click on DIAL WITH CUSTOMER, 3way call works fine, but the real-time main report doesn't shows green color and status for agents in 3-way call, it shows INCALL status.
Looking for the gree-color-trigger in AST_timeonVDADall.php I've found that
- Code: Select all
### 3-WAY Check ###
if ($Alead_id[$i]!=0)
{
$threewaystmt="SELECT UNIX_TIMESTAMP(last_call_time) from vicidial_live_agents where lead_id='$Alead_id[$i]' and status='INCALL' order by UNIX_TIMESTAMP(last_call_time) desc";
$threewayrslt=mysql_to_mysqli($threewaystmt, $link);
if (mysqli_num_rows($threewayrslt)>1)
{
$Astatus[$i]="3-WAY";
$srow=mysqli_fetch_row($threewayrslt);
$Acall_mostrecent[$i]=$srow[0];
}
}
### END 3-WAY Check ###
then I suppose we should have 2 records for the same lead_id on the table vicidial_live_agents while in a 3way, but I see 1 record only, then the 3--WAY check is always false.
In manager_send.php the only part that handles the ajax action with agent_dialed_type: XFER_3WAY is
- Code: Select all
if ( ($stage > 0) and (preg_match("/3WAY/",$agent_dialed_type) ) )
{$customer_hungup = 'BEFORE_CALL';}
$stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id,preset_name,campaign_id,customer_hungup) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$exten','$channel','$lead_id','$outbound_cid','$RAWaccount','$preset_name','$campaign','$customer_hungup')";
and in the entire project I can't find nothing that cointains "insert into vicidial_live_agents" related to 3way action.
The green color is not for this kind of 3way, or there are something missing in manager_send.php?
Thank you
