vicidial.org

Hi,

I would like to change the status of the agents from closer to ready. I already change the campaign settings " allow closer =N" but still the status of the agents are Closer?


Thank you.

Have you tried using the API to do this?

This is an API function as well as something that can be done by a manager from the Real-Time Report.

mflorell wrote:Have you tried using the API to do this?

This is an API function as well as something that can be done by a manager from the Real-Time Report.

Hi Matt,

Haven't tried using API? Do you have guide on how to do this using API?

Thanks

http://vicidial.org/docs/AGENT_API.txt

Look at the "change_ingroups" function.

mflorell wrote:http://vicidial.org/docs/AGENT_API.txt

Look at the "change_ingroups" function.

Thank you Matt for this.