Hi,
Is there a way we can breakdown the reports of pause time, number of call, etc. of agents dialing 24 hrs..
For example we have agent dialing from 5pm-2am so it would cross the date Aug8-Aug9. I assume that the 12:00-2am and 5am-11:59 of Aug.9 will add up. Is that correct?
Thank you.
Report Breakdown
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Report Breakdown
by edrianking » Tue Aug 08, 2017 1:48 pm
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Re: Report Breakdown
by mflorell » Tue Aug 08, 2017 3:13 pm
Actually, you could use the Team Performance Detail report, which allows you to specify both date and time for when the report is run.
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Re: Report Breakdown
by edrianking » Wed Aug 09, 2017 10:31 am
mflorell wrote:Actually, you could use the Team Performance Detail report, which allows you to specify both date and time for when the report is run.
Hi Matt,
On this report we cannot see the "Enter Pause Codes" reports of the agents right?
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