vicidial.org

Hi,

Is there a way we can breakdown the reports of pause time, number of call, etc. of agents dialing 24 hrs..

For example we have agent dialing from 5pm-2am so it would cross the date Aug8-Aug9. I assume that the 12:00-2am and 5am-11:59 of Aug.9 will add up. Is that correct?


Thank you.

Actually, you could use the Team Performance Detail report, which allows you to specify both date and time for when the report is run.

mflorell wrote:Actually, you could use the Team Performance Detail report, which allows you to specify both date and time for when the report is run.

Hi Matt,

On this report we cannot see the "Enter Pause Codes" reports of the agents right?