Transferred Call Disconnects after 60 minutes
Posted: Mon Sep 18, 2017 2:55 pmHello,
We are having a strange problem with a client. Whenever we transfer a call to them using (3-way Conferencing) and after our agent drops off the line (Customer and client remain connected) our client is reporting that at exactly the 60 minute mark the call abruptly ends.
I initially suspected something involving the Recording Limit causing the Monitor participant to initiate a Hangup() and kill the connection but in testing that appears to not be the case...
I'm not certain if the problem is on our end or theirs, but I'm kind of stumped at this point, does anyone have any theories or lines of inquiry I can investigate to get to the bottom of this?
Thanks in advance!
We are having a strange problem with a client. Whenever we transfer a call to them using (3-way Conferencing) and after our agent drops off the line (Customer and client remain connected) our client is reporting that at exactly the 60 minute mark the call abruptly ends.
I initially suspected something involving the Recording Limit causing the Monitor participant to initiate a Hangup() and kill the connection but in testing that appears to not be the case...
I'm not certain if the problem is on our end or theirs, but I'm kind of stumped at this point, does anyone have any theories or lines of inquiry I can investigate to get to the bottom of this?
Thanks in advance!