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In-Group Call Handle Method
Posted:
Sat Sep 23, 2017 1:48 amby waleed
What is In-Group Call Handle Method in vicidial? Actually i want to take inbound calls only from the numbers that i have in specific list. Can i do that from here? Or is there any option that can help me? Please it is urgent and help will be really appreciated. Thanks in advance.
VERSION: 2.9-441a
BUILD: 140612-1628
© 2014 ViciDial Group
Asterisk 1.8.23.0-1_centos5.go
Re: In-Group Call Handle Method
Posted:
Sat Sep 23, 2017 2:37 amby travian.ck
1. Have you read the manual ?
2. Anyway if you have specific DID's, then you first create a DID for those numbers.
Then you can route those numbers to an in-group.
All agents logged into that in-group will be in that ACD.
Re: In-Group Call Handle Method
Posted:
Sat Sep 23, 2017 3:13 amby waleed
Hi actually i am in between reading. let me clear my scenario for you. I have 20 agents who are dialing calls via lists and they can also take calls for inbound as i have blended mode on. Now my requirement is that " only calls that should have land on my sip trunk line should be the number on these or any specified list". As i can say i only want to receive calls from the number that i dialed.