Asterisk Config Not Updated

[DefLeppard]

I am using the following configuration and the Asterisk config (phones, carriers, etc.) doesn't seem to reload upon update. The config files themselves are not updated therefore there is no question of the changes showing on Asterisk CLI. I have tried running the keepalive perl file manually with no luck. The only way I can get it to update is if I reboot or restart Vicidial. Strangely, when I add a new phone, it shows up just fine. Updates work sometimes but not at all times. Any help would be greatly appreciated.

Database:
Vicibox 7.0.4
VERSION: 2.14-633a
BUILD: 171001-1544
SVN 2832
2x Intel Xeon E5-2630
64GB RAM

Dialer 1 & 2:
2x Intel Xeon E3-1270
8GB RAM
Asterisk 11.25.1-vici

[blackbird2306]

Go into menu Admin --> Servers --> choose the right one --> Rebuild conf files Y and Generate conf files Y --> Submit

After that your changes will affect your system

Generate conf files -If you would like the system to auto-generate asterisk conf files based upon the phones entries, carrier entries and load balancing setup within the system then set this to Y. Default is Y.

Rebuild conf files -If you want to force a rebuilding of the Asterisk conf files or if any of the phones or carrier entries have changed then this should be set to Y. After the conf files have been generated and Asterisk has been reloaded then this will be changed to N. Default is Y.

[blackbird2306]

If asterisk won't reload new dialplan itself you should also force it from shell after waiting some minutes:

asterisk -rx "dialplan reload"