vicidial.org

Posted: **Thu Oct 26, 2017 3:31 pm**

Hello,

Having trouble of finding a way to do this natively in Vicidial. Basically what we want is to have a group of agents on the same campaign, dialing the same list or lists. Some of these agents can only receive calls from leads in certain states. Is there a way to have the system auto-dialer only route to an agent if they are "allowed" calls from that lead's state.

If the answer to the above is no, could someone possibly suggest a method to get around this and come to, or reasonably close to the behaviour we are looking for.

Thanks!

Posted: **Thu Nov 02, 2017 6:07 pm**

This is only possible with manual dial method in conjunction with "Owner Only Dialing".

“owner” field of the imported leads can be assigned to e.g. a USER or TERRITORY

Owner Only Dialing -If This is enabled, the agent will only receive leads that they are within the ownership parameters for. If this is set to USER then the agent must be the user defined in the database as the owner of this lead. If this is set to TERRITORY then the owner of the lead must match the territory listed in the User Modification screen for this agent. If this is set to USER_GROUP then the owner of the lead must match the user group that the agent is a member of. For this feature to work the dial method must be set to MANUAL or INBOUND_MAN and No Hopper Dialing must be enabled. Default is NONE for disabled. If the option has BLANK at the end, then users are allowed to dial leads with no owner defined in addition to owner defined leads.

A possible workaround (thanks to william):
http://www.eflo.net/VICIDIALforum/viewtopic.php?t=23374#p122029

vicidial.org

Restrict users to calls from certain states (skill based?)

Restrict users to calls from certain states (skill based?)

Re: Restrict users to calls from certain states (skill based