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Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 8:38 amby infinitegary
Good morning before i start here is my build VERSION: 2.14-638a
BUILD: 171018-2234
My issue i have is the following. When i try to listen to a reps recording after a call is over i notice the link isnt the same as it appeared on my last install of vicidial. It looks like this now.....
http://192.168.1.200/vicidial/recording ... ved_data=1When i click the link it takes me to a page that says recording dont exist. Not sure why this happened any suggestions how to fix this?
Re: Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 9:50 amby mflorell
What version of VICIbox did you install?
Re: Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 9:54 amby infinitegary
version 8.0.1
Re: Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 10:06 amby mflorell
Is this a stand-alone system or are you sending the recordings to a separate archive server?
Re: Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 10:08 amby infinitegary
This is a stand alone server im not sure if i selected "will this server be used as an archive server" y/n not sure what i selected here during the vicibox-install process
Re: Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 10:10 amby mflorell
Did you turn on "Log Recording Access" in System Settings?
If so, turn it off and try again.
Re: Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 10:14 amby infinitegary
Yes it was set to "1" i changed it to "0" and will see what the new recordings look like and post back.
Re: Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 10:19 amby infinitegary
Matt, That worked like a charm thank you so much for such quick and accurate responses. Its very appreciated sir.
Re: Recording issue on new Vicibox Install
Posted:
Mon Oct 30, 2017 11:12 amby mflorell
Thanks for the post-back
