survey campaign with remote agent after first call all drops
Posted: Wed Nov 08, 2017 12:33 amHI support
my setup
VERSION: 2.14-639a|BUILD: 171028-0913 | Scratch install on centos 6.5 | SIP trunk
my current vicidial config is create a voice broadcast campaing with remote agent
Once the customer answers the call, a welcome message will be played if interested press 1 if not press 2.(ie used 8373 as route extension)
after pressing 1 it should go to the remote agents , the remote agents is the below dialplan which will play a message and hangup.
remotes agent starts from 3001 to 3010 total 10 agents in realtime.
exten => 8888,1,Answer()
exten => 8888,2,Playback(thanksgetback)
exten => 8888,3,Hangup
PROBLEM
No problem in autodial, calls are dialling and transferring to remote agents.
the problem is only one call is getting transferred to remote agents, all remote agents showing one calls attended.
rest all the calls which are pressed 1 by customer, its going as DROP as no agent available.
but realtime screen shows Agents are Ready.
Any Specific settings required while doing SURVEY campaign with non agent (ie remote agent method)
my setup
VERSION: 2.14-639a|BUILD: 171028-0913 | Scratch install on centos 6.5 | SIP trunk
my current vicidial config is create a voice broadcast campaing with remote agent
Once the customer answers the call, a welcome message will be played if interested press 1 if not press 2.(ie used 8373 as route extension)
after pressing 1 it should go to the remote agents , the remote agents is the below dialplan which will play a message and hangup.
remotes agent starts from 3001 to 3010 total 10 agents in realtime.
exten => 8888,1,Answer()
exten => 8888,2,Playback(thanksgetback)
exten => 8888,3,Hangup
PROBLEM
No problem in autodial, calls are dialling and transferring to remote agents.
the problem is only one call is getting transferred to remote agents, all remote agents showing one calls attended.
rest all the calls which are pressed 1 by customer, its going as DROP as no agent available.
but realtime screen shows Agents are Ready.
Any Specific settings required while doing SURVEY campaign with non agent (ie remote agent method)