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hide customer number in agent interface
Posted:
Wed Nov 08, 2017 12:54 pmby ed123
Hi,
I tried to hide the customer phone in agent interface in Screen Labels by using ---HIDE---. The actual customer phone was not hide except the label phone. Please advise.
VERSION: 2.14-617a
BUILD: 170529-2320
Re: hide customer number in agent interface
Posted:
Wed Nov 08, 2017 1:57 pmby blackbird2306
There is an option in campaign settings, use here "HIDE":
Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.
Re: hide customer number in agent interface
Posted:
Wed Nov 08, 2017 3:41 pmby covarrubiasgg
Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.
Re: hide customer number in agent interface
Posted:
Thu Nov 09, 2017 3:55 amby ed123
Hi,
Your instructions works, thanks guys!
Re: hide customer number in agent interface
Posted:
Fri Nov 10, 2017 7:43 amby blackbird2306
You are welcome !