Single Agent Daily report
Posted: Tue Nov 14, 2017 9:19 am
Hi Everybody!
When I run this report for individual days I get totals that are different from running them for all days combined.
For example, if I run 11/1 I see 25 calls. For 11/2, I see 50 calls. And for 11/3 I see 10 calls. But when I run 11/1 - 11/3, I would expect to see 85 calls. But instead I see 97 calls.
Thanks for your help.
Paul
When I run this report for individual days I get totals that are different from running them for all days combined.
For example, if I run 11/1 I see 25 calls. For 11/2, I see 50 calls. And for 11/3 I see 10 calls. But when I run 11/1 - 11/3, I would expect to see 85 calls. But instead I see 97 calls.
Thanks for your help.
Paul