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Manual call shows hangup but channel connected

PostPosted: Sat Nov 18, 2017 8:38 am
by sohaib
hi

when i dial number manually, it rings fine, it get answered fine, but when it get answered it shows LiveCall for a second and then immediately shows hangup on top right corner, but the channel keeps connected and we can still talk. but on report it shows agent on deadcall.

VERSION: 2.13-576a
BUILD: 161126-2138
© 2016 ViciDial Group

asterisk: 1.8.24
Centos7

Re: Manual call shows hangup but channel connected

PostPosted: Mon Nov 20, 2017 6:12 am
by sohaib
Hi
Anyone can help me on this issue?

Re: Manual call shows hangup but channel connected

PostPosted: Mon Nov 20, 2017 7:53 am
by mflorell
Upgrade to the latest svn/trunk. We rewrote the manual dial code earlier this year to fix several issues related to that.

Re: Manual call shows hangup but channel connected

PostPosted: Tue Nov 21, 2017 3:20 am
by sohaib
Hi,

I just fixed that issue by syncing time among asterisk, php, mysql

It was the issue with time synchronization, my php time was not good, i then reset it in my php.ini file ... and restart the apache service, then issue fixed.