Custom caller ID per area code randomness
Posted: Mon Nov 20, 2017 2:55 am
Hi Matt,
I have a question about this feature. The help text says:
So if i set 2 CID's for 1 areacode and that a number in that area is dialed twice in one day it will use a different CID for each call.
But suppose that number is dialed once a day will this method use the same CID each day or will it be random?
I have a question about this feature. The help text says:
CAMPAIGN CID AREACODES
If the System Setting for Areacode CIDs is enabled and the Campaign setting for Use Custom CallerID is set to AREACODE then you have the ability to define Areacode CIDs that will be used when outbound calling to leads in this specific campaign. You can add multiple callerIDs per areacode and you can activate and deactivate them each in real time. If more than one callerID is active for a specific areacode then the system will use the callerid that has been used the least number of times today. If no callerIDs are active for the areacode then the campaign CallerID or list override CallerID will be used. An areacode in this section can be from 2 to 5 digits in length, and if a shorter defined areacode overlaps with a longer areacode then the longer areacode will be used. For example, if the areacodes 31 and 312 are both defined and active for a campaign, then areacode 312 would be used for phone number 3125551212.
So if i set 2 CID's for 1 areacode and that a number in that area is dialed twice in one day it will use a different CID for each call.
But suppose that number is dialed once a day will this method use the same CID each day or will it be random?