vicidial.org

Hi,

We are running a campaign where agent call main number of companies, key in alternative number as alt_phone (if given), and dispose it as "CAN".

However Vicidial does not automatically call the alt_phone after each call with CAN disposition. Is there any way to auto call newly obtained alt_phone after the number is collected and disposition set?

Our settings as follow:
Auto Alt-Number Dialing - ALT_ONLY
Auto Alt Status - CAN

Vicidial Version:
VERSION: 2.14-636a
BUILD: 171011-1450

I think this is a small "bug" when typing new number during the call the next number won't be called soon afterwards. But another way to achieve this goal is with campaign setting "Manual Alt Num Dialing" "Y" or your desired option. This makes it possible to call the ALT-NUMBER manually right after the call without disposing the lead.
Then proceed as follows:
1. Ensure that checkbox "ALT PHONE DIAL" in agent mask (directly under PAUSE button) is checked
2. Type alternative number (during call) in agent mask field
3. HANGUP call with hangup button (important not with HOTKEYS)
4. After hangup there is now an option for alternative number dialing or finishing call

Thanks Blackbird, it works!