vicidial.org

VICIDIAL astGUIclient discussion forum

Skip to content

Vicidial.org Home      Vicidial Forum      Vicidial Wiki      Vicidial Issue Tracker      astGUIclient Project Page


INbound and Outbound calls go into same agent same time

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Post a reply

INbound and Outbound calls go into same agent same time

Postby macaruchi » Fri Nov 24, 2017 2:54 pm

Hi!
I am experiencing the error that one agent take 2 calls at same time, inbound and outbound. The campaign is in the INbound_man to take calls inbound and outbound.
Somebody has any cluees or any idea about this or how solve it or any idea to avoid

VERSION: 2.14-640a
BUILD: 171114-1100
--
Linux vicibox7 4.1.36-44-default #1 SMP PREEMPT Mon Dec 12 21:24:10 UTC 2016 (b1c0ac2) x86_64 x86_64 x86_64 GNU/Linux
--
8 Xeon Procesors
32GB Ram
Load Average: 1.73
*------------------
ViciBox 11 | Version:2.14b | SVN Version: 3764| DB Schema Version:1697| BUILD: 230927-0857 | 2 Processors 8 Core | 32 GB Ram | 1 Tera HD
macaruchi
 
Posts: 138
Joined: Wed Sep 21, 2016 8:11 pm
Top

Re: INbound and Outbound calls go into same agent same time

Postby mflorell » Fri Nov 24, 2017 4:49 pm

How common is this problem?

Have you enabled Agent Screen Debug Logging in System Settings?
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida
Top

Re: INbound and Outbound calls go into same agent same time

Postby wjohnson133 » Sat Nov 25, 2017 11:19 am

macaruchi wrote:Hi!
I am experiencing the error that one agent take 2 calls at same time, inbound and outbound. The campaign is in the INbound_man to take calls inbound and outbound.
Somebody has any cluees or any idea about this or how solve it or any idea to avoid

VERSION: 2.14-640a
BUILD: 171114-1100
--
Linux vicibox7 4.1.36-44-default #1 SMP PREEMPT Mon Dec 12 21:24:10 UTC 2016 (b1c0ac2) x86_64 x86_64 x86_64 GNU/Linux
--
8 Xeon Procesors
32GB Ram
Load Average: 1.73


Are these two calls both different numbers?
Architecture: x86_64 CPU(s): 2 CPU family: 15 Model: 6
Model name: Intel(R) Pentium(R) 4 CPU 3.20GHz
Linux version 4.1.39-56-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VICIDIAL VERSION: 2.14-831a BUILD: 211012-0934
wjohnson133
 
Posts: 45
Joined: Wed Mar 15, 2017 2:00 pm
Top

Re: INbound and Outbound calls go into same agent same time

Postby macaruchi » Mon Nov 27, 2017 6:16 pm

Code: Select all
How common is this problem?

Have you enabled Agent Screen Debug Logging in System Settings?

Is so common from 10 calls I have 4 with this problem
No, I dont enabled, I will now. I checked the recording and both clients, inbound and outbound, can talk each other

Code: Select all
Are these two calls both different numbers?


Well, yes, one is inbound and the other is outbound
*------------------
ViciBox 11 | Version:2.14b | SVN Version: 3764| DB Schema Version:1697| BUILD: 230927-0857 | 2 Processors 8 Core | 32 GB Ram | 1 Tera HD
macaruchi
 
Posts: 138
Joined: Wed Sep 21, 2016 8:11 pm
Top

Re: INbound and Outbound calls go into same agent same time

Postby blackbird2306 » Tue Nov 28, 2017 6:41 am

Please dont't double post !
http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=37857
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
Posts: 409
Joined: Mon Jun 23, 2014 5:31 pm
Top
Post a reply

Return to Support

Who is online

Users browsing this forum: No registered users and 124 guests

Powered by phpBB® Forum Software © phpBB Group