vicidial.org

Hi!
I am experiencing the error that one agent take 2 calls at same time, inbound and outbound. The campaign is in the INbound_man to take calls inbound and outbound.
Somebody has any cluees or any idea about this or how solve it or any idea to avoid

VERSION: 2.14-640a
BUILD: 171114-1100
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Linux vicibox7 4.1.36-44-default #1 SMP PREEMPT Mon Dec 12 21:24:10 UTC 2016 (b1c0ac2) x86_64 x86_64 x86_64 GNU/Linux
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8 Xeon Procesors
32GB Ram
Load Average: 1.73

How common is this problem?

Have you enabled Agent Screen Debug Logging in System Settings?

macaruchi wrote:Hi!
I am experiencing the error that one agent take 2 calls at same time, inbound and outbound. The campaign is in the INbound_man to take calls inbound and outbound.
Somebody has any cluees or any idea about this or how solve it or any idea to avoid

VERSION: 2.14-640a
BUILD: 171114-1100
--
Linux vicibox7 4.1.36-44-default #1 SMP PREEMPT Mon Dec 12 21:24:10 UTC 2016 (b1c0ac2) x86_64 x86_64 x86_64 GNU/Linux
--
8 Xeon Procesors
32GB Ram
Load Average: 1.73

Are these two calls both different numbers?

Code: Select all

How common is this problem?

Have you enabled Agent Screen Debug Logging in System Settings?


Is so common from 10 calls I have 4 with this problem
No, I dont enabled, I will now. I checked the recording and both clients, inbound and outbound, can talk each other

Code: Select all

Are these two calls both different numbers?


Well, yes, one is inbound and the other is outbound

Please dont't double post !
http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=37857