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logs all transfer attempt
Posted:
Mon Nov 27, 2017 9:24 amby ed123
Hi,
How can we log all transfer attempt successful or not?
VERSION: 2.14-617a
BUILD: 170529-2320
© 2017 ViciDial Group
scratch install
no additional hardware
Re: logs all transfer attempt
Posted:
Mon Nov 27, 2017 12:16 pmby mflorell
There are several ways of doing a "transfer", some are easy to log, and others are very difficult. Which specific type of transfer were you referring to?
Also, what do you mean by "successful"?
Re: logs all transfer attempt
Posted:
Wed Nov 29, 2017 10:39 amby ed123
Hi,
Please disregard the sucessful.
For the error transfer, Like for example when the made a transfer and nothing happen after so they click the customer dial again. I need to see the logs on this one, for me to verify if the agent do the steps properly and put the correct number to dial(we have lots of transfer number).