Don't detect NA
Posted:
Wed Dec 20, 2017 10:40 amby c20xh2
VERSION: 2.14-626a
BUILD: 170825-1708
Cluster install
I have a SIP TRUNK with my provider, everything was working OK with an older Vicidial installation.
I have disconnect the old Vicidial box and connected my new installation with the same provide, call are going out and I have some AA in my outbound calling report, but 0 NA (No answer autodial)
Same dialplan as before, same provider and I played with the dial timout (between 21-35) but still no NA in my outbound calling report. Any idea where I should start ?
Re: Don't detect NA
Posted:
Wed Dec 20, 2017 12:09 pmby c20xh2
If I do a trunk between my new asterisk and my old one :
New Vici asterisk ---> Old Vici asterisk ---> Provider
NA are back ...
What could be the issue ? If I go back to my new asterisk to provider
New Vici asterisk ----> Provider
Vicidial don't detect/dispose NA anymore
Re: Don't detect NA
Posted:
Thu Dec 21, 2017 8:48 pmby frequency
c20xh2 wrote:If I do a trunk between my new asterisk and my old one :
New Vici asterisk ---> Old Vici asterisk ---> Provider
NA are back ...
What could be the issue ? If I go back to my new asterisk to provider
New Vici asterisk ----> Provider
Vicidial don't detect/dispose NA anymore
Try updating via SVN. most likely a bug in previous releases. 70 or so updates/bug fixes after your last install.
Re: Don't detect NA
Posted:
Fri Dec 22, 2017 1:13 amby c20xh2
I followed the step by step here :
http://www.eflo.net/VICIDIALforum/viewtopic.php?t=16326And now my installation is broken
Can't see the list I had anymore , campaign configs or phones. Everything seem to be in the DB but it's not linking with everything else.
I recovered my backup and everything is back. Still it disposing NA calls as NEW, weird !
Re: Don't detect NA
Posted:
Fri Dec 22, 2017 4:53 pmby frequency
c20xh2 wrote:I followed the step by step here :
http://www.eflo.net/VICIDIALforum/viewtopic.php?t=16326And now my installation is broken
Can't see the list I had anymore , campaign configs or phones. Everything seem to be in the DB but it's not linking with everything else.
I recovered my backup and everything is back. Still it disposing NA calls as NEW, weird !
Use the following commands, i believe you did not run the mysql schema update command!.
- Code: Select all
cd /usr/src/astguiclient/trunk
svn up
perl install.pl (Press enter for all commands)
mysql -uroot -p asterisk -A
Enter mysql root password
\. /usr/src/astguiclient/trunk/extras/upgrade_2.14.sql (since you are on the same upgrade 2.14)
that's about it!
Re: Don't detect NA
Posted:
Fri Dec 22, 2017 9:04 pmby c20xh2
I did the mysql schema update but I might have skipped to and older version too fast.
I tried to do a fresh installation of the latest vicibox available, connected to my SIP provider and still having the same issue ?! Call that supposed to be disposed by the system as NA are disposed as NEW. The thing that bother me the most is that the same TRUNK from the same provider is working with an older Vicidial Installation behind the same firewall etc..
I don't see anything weird in asterisk console and don't know a lot about agi scripts, could that be an issue in there ?