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INBOUND CALLS BARGING IN
Posted:
Thu Jan 25, 2018 5:57 pmby nestplanner
I have an inbound campaign set up based on the way the manual said to do so. However when my agents select the inbound campaign and go into blended mode, so they can dial out with the dialer and receive inbound calls, any time my reps are on the phone from an outbound call and an inbound call comes through instead of skipping the rep that is on the phone and going to the next available rep it barges in on the call the rep is on so now and inbound and an outbound call are all on the same call. How can I fix this. Any help is appreciated.
Using:
VERSION: 2.14-644a
BUILD: 171130-0036
© 2017 ViciDial Group
Re: INBOUND CALLS BARGING IN
Posted:
Fri Jan 26, 2018 12:14 amby mflorell
That certainly shouldn't be happening.
How did you install your system?
What hardware do you have it on?
Does this happen under high load or also only when a few calls are active?
Re: INBOUND CALLS BARGING IN
Posted:
Fri Jan 26, 2018 5:00 pmby frequency
Are you running on a dedicated server or a shared VPS or cloud hosting of any sort? what is the cpu usage, load average & i/o % in "top". Issue is normally related to high load
Re: INBOUND CALLS BARGING IN
Posted:
Sat Jan 27, 2018 12:09 amby uncapped_shady
Hi there, this could also be happening due to networking issues. Have a look at the below forum thread to see if it assists you in troubleshooting your specific problem:
http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=7&t=25070
Re: INBOUND CALLS BARGING IN
Posted:
Mon Jan 29, 2018 6:32 pmby nestplanner
Thanks to the help in this thread and that last link I believe we have the problem fixed. Thank you!!!!!
Re: INBOUND CALLS BARGING IN
Posted:
Wed Jan 31, 2018 2:53 pmby uncapped_shady
Hi nestplanner, I am glad to have been of assistance and that you have managed to resolve your issue. Happy days
