Survey after call feature for outbound
Posted: Wed Jan 31, 2018 10:50 amI noticed there is a new feature for surveys after inbound calls:
i was wondering if there is an equivalent feature for outbound calls. Or at least a way to send a caller to an extension or call menu when the agent presses the hangup button after an outbound call?
43. Added In-Group option to ask callers if they would take a survey after
agent has handled their call. Overrides agent HANGUP CUSTOMER button
to send call to survey instead.
i was wondering if there is an equivalent feature for outbound calls. Or at least a way to send a caller to an extension or call menu when the agent presses the hangup button after an outbound call?