Difference between some statuses
Posted: Thu Feb 08, 2018 8:38 pmHi, I am from Argentina and i made a vicidial course last year, but it was not very good ..
I am not understanding the statuses, and i have searched in Google but i could not find the exact answer.
I made an automatic survey (press 1 or 2)
I want to know what is the difference between "PM - PU and SVYEXT (this last i think that is the status for the calls that selects and option and vicidial redirect to the extension i have chose ,but the other two statuses are confused for me.
This is what i get:
Thanks a lot!
I am not understanding the statuses, and i have searched in Google but i could not find the exact answer.
I made an automatic survey (press 1 or 2)
I want to know what is the difference between "PM - PU and SVYEXT (this last i think that is the status for the calls that selects and option and vicidial redirect to the extension i have chose ,but the other two statuses are confused for me.
This is what i get:
CAMPAIGN: 0003
List ID #1001: wwwwww
+------------------------------------------+--------+------------+-------------+
| DISPOSITION | CALLS | DURATION | HANDLE TIME |
+------------------------------------------+--------+------------+-------------+
| AA - Answering Machine Auto | 166 | 0:00:11 | 0:00:00 |
| NA - No Answer AutoDial | 247 | 0:00:00 | 0:00:00 |
| NI - Not Interested | 17 | 0:09:06 | 0:00:00 |
| PM - Played Message | 41 | 0:24:53 | 0:00:00 |
| PU - Call Picked Up | 39 | 0:14:17 | 0:00:00 |
| SVYEXT - Survey sent to Extension | 32 | 0:18:25 | 0:00:00 |
+------------------------------------------+--------+------------+-------------+
| TOTALS: | 542 | 1:06:52 | 0:00:00 |
+------------------------------------------+--------+------------+-------------+
Thanks a lot!