vicidial.org

Hallo is any way to transfer call from survey to callmenu automatic without press digit?

There may be, what is the version and build of your admin.php?

VERSION: 2.6-380a
BUILD: 121029-0109


i make some chances.

I go to Survey Submenu in Campaign.

I change these:

Survey DTMF Digits: empty
Survey Not Interested Digit: empty
Survey Opt-in Audio File: empty
Survey Method: CALLMENU
Survey No-Response Action: OPTOUT

Survey Call Menu: my_call_menu

With these changes i success transfer from survey to callmenu with no pressing digit or waiting.Now in callmenu I set in option 1 in route the option ingroup but now there is a problem. When call go to ingroup they made new lead id. I ve change Handle Method to CIDLOOKUP but same thing, dialer makes new lead id and set status SVYCLM to the original lead id. How can i solve this?

From the call menu to the In-Group you need to set the search method to CLOSER so it will use the proper lead ID

mflorell wrote:From the call menu to the In-Group you need to set the search method to CLOSER so it will use the proper lead ID

Problem solved, thank you very much!

Thanks for the post-back