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Configure Call menu to Extension and after that to In-Groups
Posted:
Fri Feb 16, 2018 4:21 amby Ouriel
Hi Guys,
Sorry for my bad English,
I need to configure Survey call Menu campaigns to Extension and after that go to In-Groups.
How can I configured that please ???
Re: Configure Call menu to Extension and after that to In-Gr
Posted:
Fri Feb 16, 2018 5:19 amby mflorell
You are going to need to describe in more detail exactly what you are trying to accomplish.
Re: Configure Call menu to Extension and after that to In-Gr
Posted:
Mon Mar 12, 2018 10:48 amby Ouriel
Hi,
I configured call menu and i need to send the press 1 to an extension
1- How can I do that ?
2- When i sent the call to the extension I need to send the call ( press 1 ) to an In-Groups and then to my agent.
Can you help me please ?
Re: Configure Call menu to Extension and after that to In-Gr
Posted:
Mon Mar 12, 2018 2:30 pmby mflorell
admin.php version and build?
Re: Configure Call menu to Extension and after that to In-Gr
Posted:
Tue Mar 13, 2018 1:49 amby Ouriel
VERSION: 2.14-662a
BUILD: 180306-1718
© 2018 ViciDial Group
Re: Configure Call menu to Extension and after that to In-Gr
Posted:
Tue Mar 13, 2018 4:58 amby mflorell
In the campaign "Survey" screen, set the Survey Method to "CALLMENU"
In the Call Menu, set the Timeout to "1", then set one of the Options to TIMEOUT with the Route to INGROUP and the Handle Method to CLOSER.
Re: Configure Call menu to Extension and after that to In-Gr
Posted:
Tue Mar 13, 2018 12:57 pmby Ouriel
Hi,
If I put Timeout to 1 so how can I know if the customer really press 1 because now all calls are going to "Timeout", I'm right ?
Re: Configure Call menu to Extension and after that to In-Gr
Posted:
Tue Mar 13, 2018 2:04 pmby mflorell
I think you need to make some test calls with different survey settings so you really understand what you are doing here.