vicidial.org

Hi

I am facing problem where non_agent_api.php is not sending password and session id in the output, below is the output of api

Dispose url
"VARhttp://server-ip/index.php/api/dailer/dashboard/1?user=--A--user--B--&pass=&campaign=--A--campaign--B--&source=--A--list_id--B--&DIALER_CAMPAIGN=--A--campaign--B--&DIALER_SERVER=--A--server_ip--B--&session=--A--session_id--B—"

Values i am getting is as below

"http://server-ip/index.php/api/dailer/dashboard/1?user=akshays&pass=&campaign=RARCL&source=&DIALER_CAMPAIGN=RARCL&DIALER_SERVER=144.24.121.131&session=--A--session_id--B%E4%80%80"

Can any body suggest how can i fix it

I believe you mean "Dispo Call URL" or "Start Call URL" in campaign setting and not non_agent_api? The password variable (--A--pass--B--) is missing and in your session_id variable there is "--B—" at the end and not "--B--". Try this:

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VARhttp://server-ip/index.php/api/dailer/dashboard/1?user=--A--user--B--&pass=--A--pass--B--&campaign=--A--campaign--B--&source=--A--list_id--B--&DIALER_CAMPAIGN=--A--campaign--B--&DIALER_SERVER=--A--server_ip--B--&session=--A--session_id--B--


But also your url "http://server-ip/index.php/api/dailer/dashboard/1?..." seems to be wrong. It should be something like "http://server-ip/api/dailer/dashboard/1/index.php?..."

Hi Blackbird

Thanks for replying. my issue has been resolved now i am getting password and session id

Also i want to know which is stable version or trunk which can be used in production

All versions are stable in production environment and your version too. Updates will create new features and fix some bugs. It's always recommended to upgrade at certain intervals, but it's not a must. Upgrading is easy, look here: http://www.vicidial.org/VICIDIALforum/viewtopic.php?t=16326

Hi Blackbird

can you correct me what mistake i am doing in this below dispose url

"VARhttp://server/index.php/api/customer/callinfo/1?lead_id=--A--lead_id--B--&agent=--A--user--B--&uniqueid=--A--uniqueid--B--&phone=--A--phone_number--B--&recordingid=--A--recording_id--B--&filename=--A--recording_filename--B--&StarTtime=--A--StarTtime--B--&start_epoch=--A--epoch--B--&comments=--A--comments--B--&status=--A--status--B--&length=--A--length--B--"

I am not getting recording_id ,recording_filename , Starttime, length when call is disposed and above dispose url is placed in campaign settings

Please can you check

It's not possible to use recording_filename and recording_id in "Dispo Call Url", because the recording file is not known until a couple of minutes after the call has finished and cron has started / processed. What do you mean with "--A--StarTtime--B--" and "--A--length--B--" ? If you refer to recording file, then this is for the reasons mentioned not possible.

"--A--StarTtime--B--" and "--A--length--B--", here i mean to say call start time and call length/duration

How can i get recording file details from api

Is there any other way to get recording file url

Take a look at the "recording_lookup" function in the non-agent API:
http://vicidial.org/docs/NON-AGENT_API.txt

You would have to do the lookup several minutes after the call ends though to get the final URL of the recording.

Call length in seconds: --A--talk_time--B--
For call start time there is no variable, but it's easy to calculate this in unix time:
start_time = (--A--epoch--B--) - (--A--talk_time--B--) (start time (unix) = subtracting talk_time from epoch (it's trigger now time))

And for "recording_lookup" function in the non-agent API use --A--uniqueid--B-- from Dispo Call Url

Hi Blackbird,

i tried to set parameters as mentioned by you but i am not getting uniqueid

Below is the output from dispo-url

"144.24.1.131 - - [21/Feb/2018:17:32:20 +0530] "GET /agc/vdc_call_url_test.php?lead_id=29&agent=blessonr&uniqueid=&phone=9869078136&recordingid=63&filename=20180221-173202_9869078136&start_epoch=1519214540&comments=&status=--A--status--B--&length=--A--length--B-- HTTP/1.0" 200 26 "-" "-"

For me it's ok. I tested --A--uniqueid--B-- and it will be populated. What is in your Dispo Call Url exactly now? It's not necessary to use "vdc_call_url_test.php". For debug purposes: Reports --> Admin Utilities (bottom) --> URL Log Report --> now you can see the called url with parameters and also the response

Dispo url is as mentioned below

"VARhttp://crm-server-ip/index.php/api/customer/callinfo/1?lead_id=--A--lead_id--B--&agent=--A--user--B--&uniqueid=--A--uniqueid--B--&phone=--A--phone_number--B--&recordingid=--A--recording_id--B--&filename=--A--recording_filename--B--&StarTtime=--A--StarTtime--B--&start_epoch=--A--epoch--B--&comments=--A--comments--B--&status=--A--status--B--&length=--A--length--B--"

I am using below dispo url

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VARhttp://crm-server=ip/index.php/api/customer/callinfo/1?lead_id=--A--lead_id--B--&agent=--A--user--B--&uniqueid=--A--uniqueid--B&phone=--A--phone_number--B--&recordingid=--A--recording_id--B--&filename=--A--recording_filename--B--&start_epoch=--A--epoch--B--&comments=--A--comments--B--&status=--A--status--B--&length=--A--length--B--

Also i looked in the Admin panel for dispo url it only shows unique id for the first call but later called on same number doesn't show unique id below is the dispo url status

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http://144.24.1.131/agc/vdc_call_url_test.php?lead_id=28&agent=akshays&uniqueid=1519300849.207&phone=9920646569&recordingid=66&filename=20180222-173049_99206465
 
 http://144.24.1.131/agc/vdc_call_url_test.php?lead_id=28&agent=akshays&uniqueid=&phone=9920646569&recordingid=67&filename=20180222-173452_9920646569
 http://144.24.1.131/agc/vdc_call_url_test.php?lead_id=28&agent=akshays&uniqueid=&phone=9920646569&recordingid=68&filename=20180222-174238_9920646569

Your Dispo URL is still wrong !
1. you have "uniqueid=--A--uniqueid--B" , but it should be "uniqueid=--A--uniqueid--B--"
2. you have still "--A--length--B--" (this one is not available), but the right one is "--A--talk_time--B--"
Try this:

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VARhttp://crm-server=ip/index.php/api/customer/callinfo/1?lead_id=--A--lead_id--B--&agent=--A--user--B--&uniqueid=--A--uniqueid--B--&phone=--A--phone_number--B--&recordingid=--A--recording_id--B--&filename=--A--recording_filename--B--&start_epoch=--A--epoch--B--&comments=--A--comments--B--&status=--A--status--B--&length=--A--talk_time--B--


By the way don't post things related to this problem in another post (double post)! http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=38068

I found another wrong variable in your Dispo URL: "--A--status--B--" is also not defined. Do you mean the DISPO Status e.g. "B" (busy)? Then use "--A--dispo--B--" (dispo status e.g. A,B) or "--A--dispo_name--B--" (full dispo description e.g. Answering Machine).
Updated final Dispo URL:

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VARhttp://crm-server=ip/index.php/api/customer/callinfo/1?lead_id=--A--lead_id--B--&agent=--A--user--B--&uniqueid=--A--uniqueid--B--&phone=--A--phone_number--B--&recordingid=--A--recording_id--B--&filename=--A--recording_filename--B--&start_epoch=--A--epoch--B--&comments=--A--comments--B--&status=--A--dispo--B--&length=--A--talk_time--B--


Hi Blackbird,
I tried to use the dispo url as shared by you, but still no-luck still not getting unique id, below is the out put in admin utils URL log report

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                    |                     |              |          | 4258_8850348681&start_epoch=1519413411&comments=&status=CBCP&length=232          |                                                                                  |
|                    | 2018-02-24 00:47:48 | dispo        | 0        | http://crm-server/loan-crm/index.php/api/customer/callinfo/1?lead_id= | Sat, 24 Feb 2018 00:47:48 +0530|PHP ERROR: Type=8 - Message=Undefined variable:  |
|                      |                     |              |          | 27&agent=akshays&uniqueid=&phone=8850348681&recordingid=101&filename=20180224-00 | DB - Line=193 - File=/var/www/html/agc/functions.php                             |
|                      |                     |              |          | 4723_8850348681&start_epoch=1519413468&comments=&status=CBCA&length=23           |                                                                                  |
|                      | 2018-02-24 00:48:26 | dispo        | 0        | http://crm-server/index.php/api/customer/callinfo/1?lead_id= | Sat, 24 Feb 2018 00:48:26 +0530|PHP ERROR: Type=8 - Message=Undefined variable:  |
|                      |                     |              |          | 27&agent=akshays&uniqueid=&phone=8850348681&recordingid=102&filename=20180224-00 | DB - Line=193 - File=/var/www/html/agc/functions.php                             |
|                      |                     |              |          | 4800_8850348681&start_epoch=1519413506&comments=&status=CBCA&length=24           |                                                                                  |
|                      | 2018-02-24 00:49:04 | dispo        | 0        | http://crm-server/index.php/api/customer/callinfo/1?lead_id= | Sat, 24 Feb 2018 00:49:04 +0530|PHP ERROR: Type=8 - Message=Undefined variable:  |
|                      |                     |              |          | 27&agent=akshays&uniqueid=&phone=8850348681&recordingid=103&filename=20180224-00 | DB - Line=193 - File=/var/www/html/agc/functions.php                             |
|                      |                     |              |          | 4840_8850348681&start_epoch=1519413544&comments=&status=CBCP&length=22           |                                                                                  |
+----------------------+---------------------+--------------+----------+----------------------------------------------------------------------------------+----------------------------------------------------------------------------------+                                                                                                                                                           
                           

Getting below error on dispo's
"PHP ERROR: Type=8 - Message=Undefined variable: DB - Line=193 - File=/var/www/html/agc/functions.php"

can it be database issue
I also tried Checked out latest revision 2928. but not working, cant get unique id in dispo call url
But i can see unique id in call_log table for all calls, some function is not able to fetch unique id

Can i rollback to 2.12 which is stable as i can see in your signature,if yes then how can i roll back from 2,14 to 2.12 which trunk to pull

This PHP error is normally not very important. It's only NOTICE that debug variable is not defined. But your linux version is Centos, which means your installation method could be from scratch (manual)? Maybe you missed something during this process. We should know, whether the uniqueid is "only" missing in your Dispo Call Url process or uniqueid is also mssind in system.
1. Make some calls with missing uniqueid in dispo call url
2. Report --> Admin Utilities --> Carrier Log Report --> is there uniqueid for all calls / post output
3. Again: please post us exactly what is in your final dispo call url (copy / paste)

i made 3 outbound calls with no unique id in dispo url , below is the output of Admin utils > carrier report, unique id is shown in report

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UNIQUE ID            | CALL DATE           | SERVER IP       | LEAD ID   | HANGUP CAUSE | DIAL STATUS | CHANNEL                                  | DIAL TIME | ANSWERED TIME | SIP CODE | SIP HANGUP REASON              | PHONE NUMBER |

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1519446451.162       | 2018-02-24 09:58:05 | 144.24.1.131    | 27        | 16           | ANSWER      | Local/8600051@default-00000037;1         | 34        | 23            |        0 |                                |              |
| 1519446503.167       | 2018-02-24 09:58:45 | 144.24.1.131    | 27        | 16           | ANSWER      | Local/8600051@default-00000039;1         | 22        | 17            |        0 |                                |              |
| 1519446539.172       | 2018-02-24 09:59:18 | 144.24.1.131    | 27        | 16           | ANSWER      | Local/8600051@default-0000003b;1         | 19        | 11            |        0 |                                |              |
+----------------------+---------------------+-----------------+-----------+--------------+-------------+------------------------------------------+-----------+---------------+----------+--------------------------------+--------------+
                                                                                                                                                                             

Dispo url used for above calls was as below

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"VARhttp://crm-server/index.php/api/customer/callinfo/1?lead_id=--A--lead_id--B--&agent=--A--user--B--&phone=--A--phone_number--B--&recordingid=--A--recording_id--B--&filename=--A--recording_filename--B--&start_epoch=--A--epoch--B--&comments=--A--comments--B--&status=--A--dispo--B--&length=--A--talk_time--B--"


Url report out is as below

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http://crm-server=ip/index.php/api/customer/callinfo/1?lead_id=27&agent=akshays&phone=8850348681&recordingid=106&filename=20180224-095858_8850348681&start_epoch=1519446560&comments=&status=LMCN&length=20

PHP ERROR: Type=8 - Message=Undefined variable:DB - Line=193 - File=/var/www/html/agc/functions.php

Also tried with adding unique id in dispo url but not luck

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VARhttp://crm-server=ip/index.php/api/customer/callinfo/1?lead_id=--A--lead_id--B--&agent=--A--user--B--&uniqueid=--A--uniqueid--B--&phone=--A--phone_number--B--&recordingid=--A--recording_id--B--&filename=--A--recording_filename--B--&start_epoch=--A--epoch--B--&comments=--A--comments--B--&status=--A--dispo--B--&length=--A--talk_time--B--


Output in carrier report with uniqueid in dispo url

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UNIQUE ID            | CALL DATE           | SERVER IP       | LEAD ID   | HANGUP CAUSE | DIAL STATUS | CHANNEL                                  | DIAL TIME | ANSWERED TIME | SIP CODE | SIP HANGUP REASON              | PHONE NUMBER |
+----------------------+---------------------+-----------------+-----------+--------------+-------------+------------------------------------------+-----------+---------------+----------+-----------------------

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 1519447771.181       | 2018-02-24 10:20:05 | 144.24.1.131    | 27        | 16           | ANSWER      | Local/8600051@default-0000003e;1         | 34        | 23            |        0 |                       

What can be the issue should i create db schema freshly and check or anything else
Please check

Thanks for giving your valuable time for helping to fix the issue

Hi Blackbird and others,

My issue of unique has been resolved, after doing lot of experiments, i finally remove some lines from my mysql config my.cnf and uniqueid was getting captured in dispo url

Below is what i removed from my.cnf
ft_min_word_len = 3
interactive-timeout
no-auto-rehash
skip-external-locking

Thanks Blackbird for your valuable time given

Keep up the good work

Thanks for the post-back!