calls are not reaching to agent's system
Posted: Wed Feb 21, 2018 12:28 pmhi i am using "Asterisk 11.25.3-vici, Copyright (C) 1999 - 2013 Digium, Inc. and others." i am not sure if u guys talk about this to mention about every time. i am facing an issue i have setup vicidial by myself. everything is going good, soft phone is connected, have sufficient voip minutes, the problem is i can make calls when i dial manually but when i connect to vicidial it does not sends any calls to the agents, it just shows
"3 current active calls 3 calls ringing 0 calls waiting for agents 0 calls in IVR
1 agents logged in 0 agents in calls 1 agents waiting 0 paused agents 0 agents in dead calls 0 agents in dispo"
<Local/555515034455678@default-00000021;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
i am unable to understand why is this happening. please help me with this..
"3 current active calls 3 calls ringing 0 calls waiting for agents 0 calls in IVR
1 agents logged in 0 agents in calls 1 agents waiting 0 paused agents 0 agents in dead calls 0 agents in dispo"
<Local/555515034455678@default-00000021;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
i am unable to understand why is this happening. please help me with this..